Cloud Gaming Isn't Working

I uninstalled the game and the icon appeared again, except now it just shows the cloud gaming loading screen and never loads.

Hi there! Sorry to hear about what happened. I know how that feels. Let's do our best here to figure this out.

If I may ask, what happened exactly when you tried to access your games on cloud gaming? Any error code or error message?

To confirm, are you using the Xbox Game Pass app? How about you try to access cloud gaming via Google Chrome browser or Microsoft Edge browser by going to Xbox.com/play?

Please also confirm if you have an active Xbox Game Pass Ultimate subscription via https://account.microsoft.com/services.

I would like some more information about these errors, if you're still able to reproduce them. This may be difficult based on whether your subscription has already expired.

I would like to know if there were any error codes in the meantime that came up when you were experiencing this. And I would like to know if you utilized the "Report a Problem" app on Xbox to submit a ticket for this issue.

Just in case, please do the following to report your issue:

• On Xbox One, file a bug from the console (https://xbox.com/reportaproblem). After reporting your problem, fully restart the console (hold down Xbox button, select Restart console from the power menu).
  
• On Windows 10 or mobile, file a bug using the game or app’s embedded feedback option, sometimes marked by a smiley face. Some games or apps may also collect feedback via their website or forums.
  

For additional info:

• https://xbox.com/errorhelp
  
• https://xbox.com/updatehelp Note: Offline System Update is not available for preview rings, factory refresh is an option.
  

We haven't seen any large-scale issues just yet with cloud gaming and this title specifically, and we would like to know as much as possible.

Similar to BINGBONG87

when i do cloud gaming on gamepass it will only detect 1 of my controllers.

Also on Windows 10

im not the original poster, but im having a similar issue, i just tried to play a game with my wife and only 1 controller will work at a time. every other game the controllers work.. but on the xbox cloud only 1 controller works at a time

(im on windows10)