Cloud gaming isn't working on mobile

Hi there! Sorry to hear about what happened. I know how that feels. Let's do our best here to figure this out.

If I may ask, what happened exactly when you tried to access your games on cloud gaming? Any error code or error message?

To confirm, are you using the Xbox Game Pass app? How about you try to access cloud gaming via Google Chrome browser or Microsoft Edge browser by going to Xbox.com/play?

Please also confirm if you have an active Xbox Game Pass Ultimate subscription via https://account.microsoft.com/services.

Hi TylerRansom1. My name is Kyle and I'm an independent advisor.

This issue can happen if your router blocks external Remote Play connections. Please ensure the ports for Xbox Network are open in your router settings. These ports must be open to connect to the Xbox network:

Port 88 (UDP)
Port 3074 (UDP and TCP)
Port 53 (UDP and TCP)
Port 80 (TCP)
Port 500 (UDP)
Port 3544 (UDP)
Port 4500 (UDP)

You'll also need your Xbox Series X's IP:

Press the Xbox button to open the guide.
Select Profile & system > Settings > General > Network settings.
Select Advanced settings. Your console's IP address will be listed on the screen.

For help with opening ports, contact your internet provider.

note cell phone providers may limit network speeds if the network is busy and or there may be Latency Delays and or speed issues have you tried talking to your cell phone provider to see if what they are able to help you with the issue ?

I uninstalled the game and the icon appeared again, except now it just shows the cloud gaming loading screen and never loads.

*by it works with cloud gaming i mean only on my mobile device*