Cloud games not launching in Xbox app on Windows 11

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'm not in the Preview myself, but I've seen the issue before. You can try leaving the Preview and see if it helps. Also I'll recommend you use the Web for Cloud gaming until the issue is sorted out www.xbox.com/play

www.joystiq.com/.../all-of-the-xbox-one-launch-window-apps-broken-down-by-territory

If you’re trying to launch a game and get a blank or black screen after the cloud gaming loading animation:

Check to see if there are any available updates to the Xbox app for Windows, select Start > Settings > Update & Security > Windows Update , and then select Check for updates. Disconnect and reconnect to the network, then try launching the game again.

You will be able to find these steps here: https://support.xbox.com/en-US/help/games-apps/....

You won't find them on the app. You would need to download the Games for Windows app again, and launch the game from there. Good luck getting the app to work, as many users are stating they can't get it to work on Windows 10 or Windows 11.

The Xbox app should already be installed on your PC if you have Windows 11, otherwise you can use the Microsoft Store to download the app on Windows 10. Apart from that, yes, you log in with the account that has Game Pass Ultimate. You should then be able to play two different games at the same time using the PC and the Xbox.

On another note, if the one on the PC is trying to play the games using the cloud, that will be why the other one on the Xbox gets logged out. The one on PC should just install the game on the PC and launch the game on there.