Cloud Data Import Error

I also have an issue with Windows 10 Solitaire Collection with my new Surface Pro 4. When I open the Solitaire app it comes up with message "Importing Windows 8 Cloud Data-Importing Saved Cloud Data" then an error is displayed "Cloud data import error -
There was a problem importing cloud saved game data RETRY/CANCEL". Pressing the retry only repeats the error message, pressing the Cancel the box goes away and Solitaire games are ok to play. Any idea how to get rid of this error? I assume it is from my
old SP3 and Windows 8.1. Any help would be appreciated.

Thank you, I will try your suggestions. Have a great day and again, thanks.

Hi Josef,

I am using Windows 10. I have deleted the game and reinstalled it. I have checked my account and password with Microsoft. Xbox recognizes me and my account but continues to give me the "Cloud data import error.

Thanks

Thanks for the update, Bart let's try something a bit more simple.

Create a new local administrator user in your PC and try sign in the game from there:
https://support.microsoft.com/en-us/windows/cre...

Also, are you able to use a different wifi network momentarily and try?

For example sharing mobile data via wifi hotspot and connect your PC in that way

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Bartcoyle

Please answer the following questions :

Is this happening on Windows 10 or 11?
Are you able to sign in temporarily in your account with a different PC to see how it goes?

And, please tell me which troubleshooting steps you have done so far to fix this, in that way I can advise you different things or how to proceed

I'll be waiting for your reply, greetings