Cloud connects to Xbox but in app graphics distorted

Jac519 · Jan 23, 2022

Hello, I’ve used cloud gaming a few times over the last couple of months with no problems.

I am on a Dell Inspiron 7506 2n1. Xbox series X.

As soon as I use the remote cloud feature now the Home Screen loads like this. was working perfectly fine yesterday. I can use the app to play games installed on laptop with no issues.

Any help appreciated!

:)

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Alright. Glad you sorted it out. Happy gaming!

Jac519

Was able to fix it by allowing the computer to pick which graphic card to use and clicking repair under settings-apps-Xbox-repair

Jason Guer

Hello MrVega007

Thank you for posting in Microsoft Community.

It seems like you're experiencing issues with Cloud Gaming on your Xbox App. Let’s work together in finding the best resolution to this issue.

For me to better understand the issue, I’d like to ask a few questions:

Is the issue happened only to a specific game?
Have you tried to uninstall and reinstall your Xbox app?

Here are some steps you can try to resolve the issue:

Clear the Xbox App cache: Clearing the cache of the Xbox App can help resolve issues with Cloud Gaming. To do this, go to Settings > Apps > Apps & features > Xbox > Advanced options > Reset.
Update your graphics drivers: Make sure that your graphics drivers are up to date. You can check for updates in the Device Manager or by visiting the website of your graphics card manufacturer.
Disable any VPN or proxy connections: VPN or proxy connections can interfere with Cloud Gaming. Try disabling them and see if that helps.
Reinstall the Xbox App: If none of the above steps work, try uninstalling and reinstalling the Xbox App.

Support article: Troubleshoot problems with cloud gaming | Xbox Support

We look forward to your next response.

Regards,

Microsoft Community Moderator

SwordofWhedon

Is it only these games, or every game?

JeffrySimmons

@cverstuyf

It almost certainly is an interaction issue specifically with the ATI x1xx graphics cards. Thing is when I first installed Window 8, this problem did not exist; it arose after one of the updates to either Windows 8/8.1 It's probably not going to ever be
resolved as these older graphics cards are in legacy status, so I just use the workaround of disabling the ATI driver before playing either MS Solitaire or Mahjong.

Cloud connects to Xbox but in app graphics distorted