[CLOSED] I have an issue with my xbox, maybe someone could help ?

Discus and support [CLOSED] I have an issue with my xbox, maybe someone could help ? in XBoX Games and Apps to solve the problem; So my xbox decided to stop playing my games...The error code 0x80831002 With a message that says (translated from French) : A problem regarding your... Discussion in 'XBoX Games and Apps' started by Red Driinks, Jul 4, 2019.

  1. Red Driinks
    Red Driinks Guest

    [CLOSED] I have an issue with my xbox, maybe someone could help ?


    So my xbox decided to stop playing my games...The error code 0x80831002 With a message that says (translated from French) :

    Code:
    [b]A problem regarding your games occured.[/b]To play, you must delete and synchronize them again. To do so, go to parameters > system > storage, then select Erase the downloaded local games. They will be synchronized from the Xbox Live next time you
    will play the game. (0x80831002)
    Even after doing what is said, it doesn't seems to work. The console restarts (which is supposed to happen) but when I launch the game back, the same message happens.

    I've reset my xbox entirely, and it didn't fixed the issue with AC Odyssey. So I uninstalled it, and installed Forza 7 instead, but the same message appears.

    I've also tried doing a full power cycle, but no luck there.

    One thing that is relevant to note is that upon launching Forza 7, the initial loading screens are very laggy and long, and then this message pops up...However, the game still loads in the background, and at some point, the game even starts and gets to the
    game's menu where the soundtrack is playing, everything is moving correctly (in Forza 7 you see your character moving around by his car's side, and despite the message blocking the view, I could see my character's shadow moving on the ground of the garage)
    as if the game was running perfectly fine. However, I don't have any option to just close the message and play. It always results in the game closing.

    Should I try to install another (small) game on the xbox to see if it keeps doing this ?

    NB : I do not own a single disk copy for xbox one. I only have digital copies. I can't afford to buy all my games again on disk copies.

    :)
     
    Red Driinks, Jul 4, 2019
    #1
  2. Red Driinks Win User

    [CLOSED] I have an issue with my xbox, maybe someone could help ?

    If that is hardware related, and considering the fact that my xbox one is an original from when it was released, should I simply look to buy a new one ? I guess they won't take it back...
  3. WPAK Win User

    [CLOSED] I have an issue with my xbox, maybe someone could help ?

    Hi there,

    You could try to see what happens when you download a demo for a game, but if that also fails and

    since you already have reset the console, which didn't fix the issue, I'm thinking that this could be hardware related.

    In such case I would advise to contact Xbox Support via Phone or Chat at
    http://support.xbox.com/contact-us


    To check if they have any other steps to try, they will also be able to help you set up a repair request if needed.

    Let us know the results
  4. BigBuddha23 Win User

    [CLOSED] I have an issue with my xbox, maybe someone could help ?

    The best advice i could give is to contact xbox support, they will talk you through possible solutions, and if that doesnt work, they can help you set up a repair request.

    http://support.xbox.com/contact-us

    Hope your issue gets resolved.
  5. Red Driinks Win User

    [CLOSED] I have an issue with my xbox, maybe someone could help ?

    Update : I ended up buying a new console (xbox one x). Couldn't fix it myself, paying for it would not be worth it (I had an original xbox one).
  6. Hcvu Win User

    Can't unenroll from Minecraft beta - SOLVED!!!

    So I was having the same issue and I pretty much tried everything I could so i tried closing my xbox insider account and I dont know if its possible to re-open it again... Could someone help me out please?
Thema:

[CLOSED] I have an issue with my xbox, maybe someone could help ?

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