Clips got cropped and have no sound

ED kRevali · Jan 17, 2019

Hello fellow gamers, sometimes when gaming I came with a great play on my fav games and try to save it for my dear audience (myself) to watch it, my configuration is that I shall record the last 30 seconds after pressing the xbox home button on my controller
and then hit Y. The case is that lately 30% of my clips are corrupted, their duration is of 6 seconds (the first 6 seconds) and they have no sound, of course that those clips are useless since they're missing the real good part of the play, any idea why is
this happening?

:)

CIDkidzPILLZ

I've experienced similar issues in the past with captured video. If the Soft factory reset on the console doesn't work to fix the issue. Try clearing some of the clips you no longer want/need and change the recording length to one minute
instead of thirty seconds. I mostly noticed the issue when I had the capture clip setup to record thirty seconds.

It might also prove useful to the Xbox development team for you to submit a report threw your console about the behavior you're seeing. Take a look over the following link for more info on reporting problems on your console.

https://support.xbox.com/xbox-one/console/xbox-insider-hub-report-a-problem

kRevali

I haven't, but since I posted this question my xbox has been acting up a little weird, takes a lot to load things, will revert back if the issues persists, thanks!

Darkwolfecze

Try powercycling your xbox.

https://support.xbox.com/xbox-one/console/power-cycle-console

Otherwise you will need to reset your xbox and re-install it with games on it.

denis97g

have you tried powercycling your xbox?

kRevali

Hi
there Ed,

Thanks for the reply! I recommend to
try doing a
soft factory reset of the console,
Reset and keep games and apps to help reset the operating system. Please note before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles.

Try this out and let us know the results.

Had to do this, now the xbox seems to be working ok, I said before that games and apps and even the Main dashboard took ages to load, now seems like is normal again.

also did as CIDkidzPILLZ suggested, I started to delete some very old clips from xbox live.

Clips got cropped and have no sound