Cleaning/Performing Maintenance on my Xbox 360's Disc Drive

Zenophilious · Jan 12, 2014

I've been having an issue with the disc drive for a while. It opens the way it's supposed to about 1/3 of the time, and the other 2/3 it doesn't open, instead making a dull thud-like noise, again and again, until about the 10th time I press it it finally
opens.

After looking for answers, I found that I was supposed to pop off the faceplate and manually open the drive, which I did. I cleaned the dust out, but other than that, I had no idea what to do. Is there anything else I can do to improve its performance?
Or do I need it repaired?

:)

TanqaHD · Jan 12, 2014

XBOX will NOT read anything

This is a regular problem the Xbox disc drive it fine it is the laser inside needs new lenses (or) needs cleaning (or) needs maintenance here is a link for a step to step guide of how you can solve the problem

support.xbox.com/.../disc-drive-solution

bsilk89 · Jan 12, 2014

Xbox randomly stops reading disc

Have you tried cleaning it with a cloth just in case?

support.xbox.com/.../disc-drive-solution

Ezak-27982D49-9CFC-4598-8037-B7835B0AE022 · Jan 15, 2014

only try this for your last option. i had a drive that i was not able to open, at all. could not manual open with faceplate off using paperclip in one if the 3 holes in the front. would not turn the cog. i hit the xbox on the top of the case in the south
west corner on top of where the disc drive is located. one solid punch, make sure NO DISCS IN THE TRAY... this as crazy as it sounds resolved my issue.

as far as the manual there are no cleaning options other than a dry cloth

VisageOfAnAngel · Jan 15, 2014

Good God Almighty, do NOT hit your console.

There's quite a few different things this could be, most of which are related to mechanical parts wearing out with normal use. You said this has a face plate so it is quite old--for technology that is--and wear and tear is normal.

Unfortunately the only answer anyone on these boards can give you is to "Request service from Microsoft" because home repair is against the ToU. I believe the repair is around $80 USD.

dlCHIEF58 · Oct 31, 2018

Any solution you see online (as in YouTube videos or other forums) such as hitting the top (as Ezak suggested) or many others are merely temporary solutions that will not fix the problem and may cause more damage. Your drive is in need of repair and would
run between $80 and $120 depending upon the model you have and how you set up your repair ticket. It is cheaper to do it online than phoning support.

dlCHIEF58

Any solution you see online (as in YouTube videos or other forums) such as hitting the top (as Ezak suggested) or many others are merely temporary solutions that will not fix the problem and may cause more damage. Your drive is in need of repair and would
run between $80 and $120 depending upon the model you have and how you set up your repair ticket. It is cheaper to do it online than phoning support.

Ezak-27982D49-9CFC-4

only try this for your last option. i had a drive that i was not able to open, at all. could not manual open with faceplate off using paperclip in one if the 3 holes in the front. would not turn the cog. i hit the xbox on the top of the case in the south
west corner on top of where the disc drive is located. one solid punch, make sure NO DISCS IN THE TRAY... this as crazy as it sounds resolved my issue.

as far as the manual there are no cleaning options other than a dry cloth

VisageOfAnAngel

Good God Almighty, do NOT hit your console.

There's quite a few different things this could be, most of which are related to mechanical parts wearing out with normal use. You said this has a face plate so it is quite old--for technology that is--and wear and tear is normal.

Unfortunately the only answer anyone on these boards can give you is to "Request service from Microsoft" because home repair is against the ToU. I believe the repair is around $80 USD.

TanqaHD

This is a regular problem the Xbox disc drive it fine it is the laser inside needs new lenses (or) needs cleaning (or) needs maintenance here is a link for a step to step guide of how you can solve the problem

support.xbox.com/.../disc-drive-solution

I am JeffRay90

Are you having problems with the content or disc?

For disc problem

1) Check your hard-drive is intact/ cleaned before powering up your xbox. Try removing and putting it back on.

2) Try rotating your xbox360 to a position opposite of what you normally play it. (horizontal/vertical) . Make sure you do not have any disc running when doing this.

3) Clean your xbox (tray) from any dusk.

For content problem

1) Perform a maintenance storage device

( X,LB,RB,X,LB,RB,X)

support.xbox.com/.../clear-system-cache

Cleaning/Performing Maintenance on my Xbox 360's Disc Drive