Claimed rewards not received

Rat Wi A Wig On · May 11, 2018

afternoon

I claimed 2 x 5000 Microsoft points from my gem rewards, however nearly 5 days later, I still haven’t received them??

How do they get credited to my account, and when?

Just concerned I’ve missed something

Cheers

:)

StuntedMilk5 · May 11, 2018

Vip gems

Hi i claimed my vip gems for 5000 reward points on the 1st of june and I haven't received them yet

Zestymari · May 11, 2018

freedom rewards trove dragon coins

i have not received my trove dragon coins after may 29th. i have only claimed 20 codes (20 x 10 = 200), and its states u can earn 300. time is not expired yet, so please fund me my rewards.

Smwutches · May 11, 2018

They should show as pending on the Rewards site. Once credits are pending, they are deposited by the following 15th or 30th of the month. So they would be scheduled to be deposited into your Microsoft Account at the end of the month.

XBLRewards8 · Nov 3, 2018

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Smwutches

They should show as pending on the Rewards site. Once credits are pending, they are deposited by the following 15th or 30th of the month. So they would be scheduled to be deposited into your Microsoft Account at the end of the month.

XBLRewards8

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

ryan varney

Hi i have an issue regarding a claimed fifa perk pack thats not coming up in game, i have claimed it but have not yet received the reward could you please help with this issue? The item was claimed over 24 hours ago many thanks

Bark_LB

Alexander, Did you receive an email with the code after claiming it on the AMD rewards site? If I remember correctly that is how I received the code when I redeemed my gamepass reward from an AMD purchase, the "activate" button you're clicking did not
actually activate it for me automatically.

Smwutches

For Ambassador issues, it's best to post in the Ambassador forums. Avatar rewards have not been released yet. Once they are, there will be an option to claim them on the rewards page. You should receive a survey over the next couple of weeks to fill out
for physical prizes.

Claimed rewards not received