Claimed 5 rewards only 4 emails with codes

I claimed 5 rewards and only got emails for 4 of them yet the points are saying they were redeemed. What do I do? I don't want to use the 4 I already got without getting the 5th one. Thanks!

:)

 

Missing VIP gem transactions.

I claimed several digital item from the VIP vault with gems. On 4/15/18 and I have not received any response by email are message on my account. The transactios are posted on the my rewards ledger but no rewards claim code. I'm been checking email as well.
Help!

 

Help needed with MyVIP Gems redemption

Hello Support,

On 5/30/2018, I redeemed a total of 3 Xbox Reward from the MyVIP Vault (to use my Gems before expiration). The MyVIP Perks and

Gems Statement states that all 3 redeemed, and the gems were deducted from my total, but I only received codes for 2 of the rewards. The one missing is for 5000 Rewards Credits, which have not appeared in my account, nor have I received an email with a redemption
code. I did receive emails and codes for the other 2 rewards claimed that same day. The order history page on my Microsoft Account can confirm this, with those 2 rewards redeemed that same day on 5/30/2018

Please review and advise on how I can successfully redeem the final reward. There is an open service reference number for this issue - 1428268196

Any help is greatly appreciated.

Best,

Lewis

 

I now have claimed a total of 8 and only have 7 of the emails

 

I decided to go ahead and use the emails that I got. The ones that I have used are: (Again, THESE HAVE BEEN USED!) Still missing 1 email with a code!

TDWR6-46V9M-XCFQQ-FF66K-THXHZ

2QD3J-TRD24-H32KH-4XHV6-Q26TZ

PWWPD-PD6TH-RXCRM-P3R7D-RHGHZ

6QRD4-GYDWG-MKVDD-W4HP3-K9D3Z

Y3WDK-FQXF9-7947C-TFKHP-XDRTZ

RQCQ3-JJ6DP-M6WDM-7DPH7-DKQ7Z

W3GKQ-W27GG-WGKJV-KG4P2-6DVQZ

 

Hello LadybugLuvnChic,

We have escalated this issue to another team. Based on your claim, and compared with other similar user experiences, it sounds like you may have had an accidental typo registering your vault email on one of your Vault prize claims which may have resulted
in one email not being sent to your address. For example, typing in a @htmail.com email address instead of a @hotmail.com address accidentally.

To be clear, you have only received four out of five prize emails? Or have you received five prize emails, and one of them does not have a code inside?

 

Hello LadybugLuvnChic,

Apologies for the delay. Our other team was able to determine that due to a typo, you did not receive one of your Crossout codes. They will reach out to you via private message with this code, since we cannot alter user-registered information. You can see
your messages by clicking your profile in the top right corner of this website, and selecting "Messages" from the drop down menu that appears.