Cities Skylines 2 Pre-order problems.

Hi Trevor J! I hope you are well, delighted to be able to offer you my help!

I'm sorry you're having this problem, I'll do my best to help you. With the intention of helping you, I will leave you some steps that you can follow:

1. Check if the expansion is correctly installed on your device.
2. Restart the game and make sure it is fully updated.
3. Check if there are updates available for the expansion pass.
4. Try uninstalling and reinstalling both the game and the expansion.
5. Check if there is any option within the game to activate or enable the expansion.

If none of this works, it would be best to contact game support.

Best regards,
Daniel.

I purchased a DLC called City Skylines Season Pass 2, money has been taken from my account and it is showing up in my order history ive yet to receive the dowload for it

Hello Nasir,

We understand that you're experiencing an issue concerning an inability to play

Cities: Skylines - Natural Disasters, as the game will not start.

Do you own the full game of Cities: Skylines - Xbox One Edition?

If not, the reason being that Natural Disasters is only an add-on for the full game, and the full game would need to be purchased in order to play this specific DLC.

Let us know if this helps answer your question.

Best wishes!

Hi XBF Javier R ,

Thanks.I got, i just have
Cities: Skylines - Natural Disasters not Cities: Skylines - Xbox
One Edition, to make it work i need to purchase Cities: Skylines - Xbox
One Edition...

Having checked the Microsoft store for the season pass for the Windows 10 version of the game, there isn't one listed. It's possible you ordered the Xbox One version of the season pass by mistake.

here is the Win 10 link for Skylines
https://www.microsoft.com/en-us/p/cities-skylines-windows-10-edition/9nwvc7xp3pfd?SilentAuth=1&wa=wsignin1.0&activetab=pivotverviewtab

Here is the Xbox One version
https://www.microsoft.com/en-us/p/cities-skylines-xbox-one-edition/c4gh8n6zxg5l?activetab=pivotverviewtab

You might notice there is no season pass listed for Windows 10 version.