Cineplex APP: PURCHASE - 3000 Error

Hi,

When we are trying to purchase on Xbox One app, for Cineplex, we are hitting a purchase 3000 error. We need some help on trouble shooting and identifying the root cause of this error. This is currently impacting our ability to make purchase in our SandBox
testing environment, and we require immediate attention.

Thanks and regards

Han

:)

 

Cineplex store app in Canada

Hi,

I have both an xbox one (original version) and a cineplex store account but I cannot find the cineplex store app on my xbox one. I have gone to the app store, I have spelled out cineplex in search, I have spelled out cineplex store and every other iteration
I can think of but the app just doesn't seem to exist. I have called Cineplex and they say the app exists for xbox one. I have called microsoft and they say it exists so why can I not find it???

Does anyone in Canada have this app working on their xbox one? IF so where or how did you find it??

Can I get Microsoft to load it on my console for me? Been trying to find this app for literally 2 years...

Thanks,

OZOZ

 

Cineplex store app in Canada

You can download the app every region where it's avaliable

 

Hey there.

It sounds like the region of your account may be set incorrectly. Be sure the region of your Xbox One is set to your physical locale, as cross-region accounts aren't supported.

 

Hi Mister,

We tried to set the region of the account to both US and Canada, same issue with PUR-3000 error. Can you verify if the correct Cert is in place on your end? The purchase token that we send is in the correct format, and I am including it below:

<saml:Assertion MajorVersion="1" MinorVersion="1" AssertionID="XBOXONE-96f3aa9b-c407-4ba3-a5d2-93a3ad335d08"

Issuer="1412892627" IssueInstant="2017-05-15T20:45:43.259Z"

xmlns:saml="urnasis:names:tc:SAML:1.0:assertion">

<saml:AttributeStatement>

<saml:Subject>



76b2d166-086c-4a6e-bcef-8d5e7f8252ea

</saml:NameIdentifier>

</saml:Subject>

<saml:Attribute AttributeName="CurrencyCode"

AttributeNamespace="http://xboxlive.com/2011/08/Purchase/Attribute">

<saml:AttributeValue>CAD</saml:AttributeValue>

</saml:Attribute>



<saml:AttributeValue>2814658186333039</saml:AttributeValue>

</saml:Attribute>



<saml:AttributeValue>11.99</saml:AttributeValue>

</saml:Attribute>

<saml:Attribute AttributeName="ProductTitle"

AttributeNamespace="http://xboxlive.com/2011/08/Purchase/Attribute">

<saml:AttributeValue>The Dark Knight Rises</saml:AttributeValue>

</saml:Attribute>

<saml:Attribute AttributeName="ProductDescription"

AttributeNamespace="http://xboxlive.com/2011/08/Purchase/Attribute">

<saml:AttributeValue>It has been eight years since Batman vanished into the night, turning, in that instant,

from hero to fugitive. Assuming the blame for the death of D.A. Harvey Dent, the Dark Knight sacrificed

everything for what he and Commissioner Gordon both hoped was the greater good. For a time the lie

worked, as criminal activity in Gotham City was crushed under the weight of the anti-crime Dent Act. But

everything will change with the arrival of a cunning cat burglar with a mysterious agenda. Far more

dangerous, howev

</saml:AttributeValue>

</saml:Attribute>



<saml:AttributeValue>104460964</saml:AttributeValue>

</saml:Attribute>



<saml:AttributeValue>False</saml:AttributeValue>

</saml:Attribute>

</saml:AttributeStatement>



<SignedInfo>





<Reference URI="#XBOXONE-96f3aa9b-c407-4ba3-a5d2-93a3ad335d08">

<Transforms>





</Transforms>



<DigestValue>7rsooDICyaLYozVWOojNNc3sISk=</DigestValue>

</Reference>

</SignedInfo>

<SignatureValue>

mOP2cXSenvkAJ1ul+VIhGCQCq6BV2aUiraoo6if9k0fuKtKiupyTgRpUtzB7Dx0uzayuRV2vBKCtBDGORIalYonzpky8y+/6j8iuMSB/uYriZw7LT/cMdT4z2F/IhFEZZ/K/tQZ+A8g2y2W82WC4iYeDORT9HJdhDrObLh9X+ekUUpZ1FI4eBFcknK6H0H5O18R4WroetLfdQgUU2/HsDa2/ZPIPJhrNTd0MYs67kNyvZgC9ePDa0tOUcnEAydfNCEpvwyi6/xila7DC2pEQimUXnBY5uyGp2jllTZ/AO2yygeP7JvwSdoLIAaFwLxS2m5E7cAQxlj5GgqB9/X48EA==

</SignatureValue>

<KeyInfo>

<o:SecurityTokenReference

xmlns="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd">

<o:KeyIdentifier

ValueType="http://docs.oasis-open.org/wss/oasis-wss-soap-message-security-1.1#ThumbprintSHA1">

Ex5r9haWo+xpijtBM7K50tN0PcA=

</o:KeyIdentifier>

</o:SecurityTokenReference>

</KeyInfo>

</Signature>

</saml:Assertion>

Thanks

 

Hey there TylerJHill.

Unfortunately we aren't able to help with Certification issues here on the forums, we're a customer support facing forum, not developer. For developer information, please check out
this FAQ. Thanks!