Cincinnati Bell: Xbox one wireless card not working

I said that it thinks it is wired and I've been using mobile data on windows 10 and the xbox one can't connect to no networks if it is plugged through LAN.

 

I am quite afraid to do a soft reset because people say that it caused a bigger issue and if I do that and it still doesn't work than I am screwed so I am not doing that because I am pretty sure you need to be logged in to play games and I won't be able
to sync if it doesn't work. If I do a soft reset and if it makes it worst than I want a free repair since it would be on your guys hand.

 

Hi Jonathan,



Thanks again for keeping us updated! Since the soft reset is out of the question, please try this.



Please try changing the console to
Energy saving mode.
To change this setting:

1. Press the
   Xbox button to open the guide (Don't hold the Xbox Button on the controller)
   
2. Select
   System >Settings
   
3. Select
   Power & startup
   >Power mode & startup.
   
4. Select
   Power mode
   to change the setting to
   Energy-Saving
   

Next:

1. Make sure the ethernet cable is plugged into the correct port
2. Hard power cycle
   the console
3. When the console starts up, go to the Network settings (Xbox Button > System > Settings > Network > Network Settings)
4. Check to see if there is a hardware error message.

I hope this information helps!