Cincinnati Bell: Xbox one wireless card not working

jonathanpecany · Oct 8, 2018

You could do hotspots, but it would drain the data.
Click to expand...

I said that it thinks it is wired and I've been using mobile data on windows 10 and the xbox one can't connect to no networks if it is plugged through LAN.

jonathanpecany · Oct 8, 2018

Hello Jonathan,

Thank you for contacting Forum support!

Thank you for keeping us updated in regards to the console not connecting to the network. Since it provided the
error message that there is a hardware problem, I recommend a

Soft Reset: Keep games and apps.

This will allow the console to resynch the
information and set it to a default, but should there be an issue then do a full reset.

Please make sure you know your email and password information since this will remove the accounts from the
console.

Should the issue remain, then please file for a repair with our team as
provided in the post above.

The best way to reach Live Support would be here:

Contact Us

It's going to ask if you want help from the virtual agent select
no thanks, pick the category(Games)and just pick a contact method (request a call from support or Chat is faster).

Hope this helps.

Thank you.
Click to expand...

I am quite afraid to do a soft reset because people say that it caused a bigger issue and if I do that and it still doesn't work than I am screwed so I am not doing that because I am pretty sure you need to be logged in to play games and I won't be able
to sync if it doesn't work. If I do a soft reset and if it makes it worst than I want a free repair since it would be on your guys hand.

XBF Jasmine Z · Nov 5, 2018

Hi Jonathan,

Thanks again for keeping us updated! Since the soft reset is out of the question, please try this.

Please try changing the console to
Energy saving mode.
To change this setting:

Press the
Xbox button to open the guide (Don't hold the Xbox Button on the controller)

Select
System >Settings

Select
Power & startup
>Power mode & startup.

Select
Power mode
to change the setting to
Energy-Saving

Next:

Make sure the ethernet cable is plugged into the correct port

Hard power cycle
the console

When the console starts up, go to the Network settings (Xbox Button > System > Settings > Network > Network Settings)

Check to see if there is a hardware error message.

I hope this information helps!

XBF Jasmine Z

Hi Jonathan,

Thanks again for keeping us updated! Since the soft reset is out of the question, please try this.

Please try changing the console to
Energy saving mode.
To change this setting:

Press the
Xbox button to open the guide (Don't hold the Xbox Button on the controller)
Select
System >Settings
Select
Power & startup
>Power mode & startup.
Select
Power mode
to change the setting to
Energy-Saving

Make sure the ethernet cable is plugged into the correct port
Hard power cycle
the console
When the console starts up, go to the Network settings (Xbox Button > System > Settings > Network > Network Settings)
Check to see if there is a hardware error message.

I hope this information helps!

Wraithee

i all ready tried the company will not let me get in it was cincinnati bell a **** company

M3tal Daz3

Try to apply the offline update to solve this issue (if you are not an Insider member):

http://support.xbox.com/en-US/xbox-one/console/system-updates-solution

XBF Brad A

I recommend
port forwarding. If unable to do thru the website you can call your Internet Provider and have them walk you thru port forwarding you will need 2 things

1. Go to Settings>network>network settings>advanced settings> write down the IPv4 address

2. you need the ports for Xbox which are listed here
Ports for router.

Hope this helps.

Thanks

Brad

Xbox forum Team

Nightsherra

Same issue with Cincinnati bell fioptics Cisco Explorer 8642hdc. Either switching inputs again or reinserting hdmi fix it,but this happens every day. Cable company has been out once and replaced box but did not help.

Cincinnati Bell: Xbox one wireless card not working