Chromebook randomly crashing xbox cloud gaming when I have a bluetooth controller connected.

You would need to contact support for your Chromebook.

Hi Luis!

Please make sure that your 8bitdo controller is one of these models.

Designed for Xbox
SN30 Pro Controller for Xbox Cloud Gaming on Android (Bluetooth connection)

Verified
N30 Pro 2 (Bluetooth or USB connection)

These are the two models supported for Xbox Cloud gaming.

Please check this reference link https://support.xbox.com/help/games-apps/cloud-...

Try to connect it via Bluetooth or USB cable whichever works. I also suggest to try a different controller to isolate the issue.

Hi! I'm Rostom, an Independent Advisor. I will be glad to help you here.

Since your controller doesn't have Bluetooth capability, we have two options to connect it to your computer. It's either using a USB cable or wireless adapter for Xbox wireless controller.

Our best option here is to try another USB cable that supports high quality data transfer or connection for both devices being connected.

For wireless adapter, since you got a Chromebook, you will have to find any compatible adapter for Xbox controller on your Chromebook.

Hello!

To answer your questions:

1. I am not running windows. I am on a Chromebook, running Chrome OS Version 112.0.5615.134 (Official Build) (64-bit).

2. I've made sure both my chromebook and bluetooth headset are up to date and working as intended. My headset works fine on my Xbox and on other bluetooth connections (my phone, or a computer call).

3. Yes, I've updated them as much as possible.

For your troubleshooting solutions:

• Everything is up to date.
  
• I am very sure audio is coming into my headset, and I am fairly sure that microphone input is being received by the chromebook. When I am on a call, it works as intended.
  

I am using my controller and headset on my chromebook both connected via bluetooth. Could that potentially be a problem?

Thanks for the speedy reply, I really appreciate it!

Hello Julian ZB,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that your Xbox controller is not being detected by cloud gaming on your Chromebook.

To start with, can you please tell me the following information:



- What model of Xbox controller are you using? Is it a wired or wireless controller?

- How are you connecting the controller to your Chromebook? Are you using a USB cable, a Bluetooth connection, or an Xbox wireless adapter?

- Have you tried using a different controller, cable, or connection method to see if the problem persists?

- Have you updated the firmware of your controller to the latest version?

- Have you checked the settings of your Chrome browser to make sure that it allows access to gamepads? (you can refer to device support for the settings)

Here are things that we can check:

- Make sure your controller is fully charged and updated to the latest firmware version.

- Restart your Chromebook and reconnect your controller via Bluetooth or USB cable.

- Clear your browser cache and cookies, and make sure you are using the latest version of Chrome.

- Go to xbox.com/play and sign in with your Microsoft account. Make sure you have an active Xbox Game Pass Ultimate subscription and a stable internet connection.

- Launch any game from the cloud gaming library and see if your controller is recognized. If not, try a different game or a different controller if you have one.

Please see: Using the Xbox Wireless Controller on different platforms | Xbox Support

I hope this helps. Please let me know if you have any other questions or concerns. I appreciate your cooperation and understanding. Have a great day!