Child's gamertag missing from parents Privacy & online safety settings

This is a long overdue followup to Vinster411's unanswered question (XBOX.com - Childs Gamertag missing from parents Privacy and Online Safety Settings) on answers.microsoft.com. The response Vinster411 got from Rhina Vib was essentially "go search, read,
ask Xbox forums" since the issue was deemed to be Xbox-specific. So I'm asking it here with the specifics of my problem, how I tried to solve it, and a request for guidance.

My son's gamertag does not appear in Privacy & online safety. I cannot grant him the ability to add friends as a result.

1. I created an Xbox Live account for him and it gave him a gamertag.
2. He was not allowed to add friends, because he has a child account.
3. I read the Xbox.com documentation and it explained that I need to add him to my family on my Microsoft account and then change his settings under Privacy & online safety in my Xbox settings page.
4. I added him to my family through my Microsoft account. He appears there as expected.
5. When I go back to my Xbox.com Privacy & online safety settings page his gamertag does not appear.
6. I've signed out and signed back in again and it still doesn't appear.
7. I've removed him from the family in my Microsoft account and re-added him and his gamertag does not appear.

I tried the Xbox.com virtual chat agent and that pointed me to live chat support. I got into a live chat and it looked like it was going well. I provided the details the rep requested. Then I was unceremoniously booted from the chat after a couple of minutes
waiting for the rep update me. I assumed they were fixing the problem and would let me know when it was fixed. I was about to provide some additional details (not requested by the rep) just to keep the chat going and "boom" chat gone and not even a chat log
to review.

This appears to be a family account bug. I am wasting a lot of my time trying to fix it and my son is mad at me, because he doesn't understand why we can't play Minecraft together. All in all this is not a winning day for my customer relationship with Microsoft.

How do I resolve this?

:)

 

My Child's Security Settings

My child's gamertag shows up on my Microsoft family listing. Since we upgraded to an X-box One he is unable to add friends or make purchases - He gets a message that a parent needs to log on, select his gamertag in the settings, and make adjustments to
his settings. When I log in to my account online my child's gamertag shows up on my Microsoft family listing. But when I get to the Privacy & Online Safety screen, his gamertag isn't there for me to click on to make changes. Ideas???

 

How to change Xbox LIVE online safety and privacy settings

You are allowed change the online safety and privacy settings for any profile on your console.


How to change your safety and privacy settings

Steps to follow:

• First, you have to go to the My Account page
• You need to sing in to your Xbox LIVE account clicking Sing In at the upper-right corner of the page.
• Go to Settings and Preferences and select Privacy and Online Settings.
• Now change the settings.

How to change your child’s safety and privacy settings

Steps to follow:

• First, you have to go to the My Account page
• You need to sing in to your Xbox LIVE account clicking Sing In at the upper-right corner of the page.
• Proceed to Settings and Privacy and press Child.
  
  Note: You’ll be asked for the parental Microsoft account in order to make changes to the child account’s safety settings.
  
• Now change the settings.

 

tl; dr

Do NOT create Xbox live accounts for children from an iOS device. It will in sadness and wasted time.

Create the accounts for your kids from a desktop or Xbox instead.

The Long Version

Had great help from Amber A. on Xbox live chat support today. Thank you, Amber.

It appears that Xbox accounts created for children from iOS don't get created properly. They don't prompt for terms and conditions and they don't prompt for a parent to authorize the account. As a result they are left in limbo and cannot add friends.

The child account created on iOS appears to be unfixable so you may need to get an alternative email for them or create a new live.com account. This is unfortunate, but appears to be unavoidable.

The solution to this is to create a new Microsoft account for your child from signup.live.com from a desktop computer or an Xbox. You will be prompted to accept terms and conditions and also be prompted for the parent account email to authorize use as an
Xbox account for a child.

After these steps are completed the new child account's gamertag will appear under Privacy & online settings in the parent's Xbox settings page.

 

Hey, TinnierRose3907!

This issue is something that we are currently investigating. It does look like you've done one current workaround, however it's not what we want customers to do. If you and your son are happy with the resolution, let me know. However, I can also pass your
information along to the teams to ensure that your accounts are properly synced.

Let me know!

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

 

Yes, I would like my son's original account fixed. What information do you need to make that happen? I have removed my son's original account from my family. I can re-add it if need be.

 

Please do add it again. I'm not working over the weekend, so I may not see a response from you after this post until Monday. However, I will be sure to pass your information along once I do see, and let you know once I have.

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

 

Hey, Tinnier!

I see you haven't come back yet, but we believe the issue at hand is fully resolved now. If you add your child and you still cannot control their settings, please reach back out to me so that I can let the appropriate people know.

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

 

I'm having the same problem. My kids set up xbox accounts on their iPads and want to play minecraft together. I've spent ages trying to allow them to connect as friends and go into the family settings under my account and click allow friends and click save,
but every time I log back in, it has not saved and still has the ability to add friends blocked. I would really appreciate advice how to give my kids permission to be friends. thanks

 

Same issue, terrible experience trying to accept an invite for a Minecraft realm. Still not solved and "Xbox 360 Online Safety" "Accept Friend Requests" settings remains "blocked" despite clicking "allowed" and saving many many many times.

 

Same issue. I tried to save the setting but it NEVER get saved! please help!!!

 

We are having the same issues where the child account cannot join realms on an iOS device but if we log that account into a PC it IS able to join the realm

On iOS its giving the account cannot join multiplayer games message

 

We are having this same exact issue. Has it ever been resolved?

 

We are also having the same issue. Child accounts work fine on computer and xbox but cannot interact with friends on PE for iOS.

 

Hello!

Thank you both very much for bringing these issues to our attention. We will be more than happy to assist you with these issues. We recommend creating a new thread with a detailed description of the issue. Thank you again, and we look forward to hearing
from you!