child's family account stolen and then deleted

Hi there! This is Virginia O.

I understand that you want to recover a hacked account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link for the account recovery: https://account.live.com/acsr

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

You can have your child on a controlled child account or make a family plan and put parental controls on his account by adding him to the family plan

There is no refunds for digital purchases as there is no way to return the item or ensure you deleted it

Hello Alvaroda,

Sorry about the message you keep receiving. Unfortunately, that message is not for Xbox live. That message pertains to your family set up. Looks like you have a child account and the parent account associated to it is not valid, meaning was removed from
family , the account was deleted etc. You will need to fix the family issue first. You can view

add a family member and see how to add a child to a parent account and see if you are in a family by going to Settings>account>family if in a family will say what the parent account is.

Hope this helps.

Thanks,

Brad

There is two ways that MS determines if an account is a child account.

1. DOB on the account when the account is originally setup.

2. If it is in a family as a child account.

Until an account reaches its 18th birthday from the DOB when it was originally setup it is REQUIRED to be in a family as a child account.

It will NOT always graduate to an adult account once it hits 18 sometimes you have to sign into any adult account at account.microsoft.com/family and remove the child account from the family at which point
it will be put into its own family as an adult

Keep in mind that it will allow you to remove the child account from the family even if the DOB is under 18 but the child account will NOT be able to do anything until its added back to a family as a child
account.

So in your situation the first thing I would try and do is sign into the adult account at account.microsoft.com/family and remove the child account from the family and see if that fixes your situation.

You won't "delete" anything. What you would do is log in to the Parent Account, go in to the Family options, select the child's avatar, and there should be an option to "remove from family". Does that make sense?