Child's age in family account Xbox One

AliBabe2121 · May 30, 2018

How do I change my child's age in the family account for Xbox? I'm the mum. Any advice anyone?

Thanks

:)

MzGearTrio · May 30, 2018

account not permitted to download content with a certain rating?

i download dragon age 2 on the website and im on a family plan and i can't download dragon age 2. so my boyfriend, he's the one with the head of the family plan changed me to the adult plan, and still i can't download. so he changed all the setting and still
can't download. but im an adult. why can't i download dragon age 2 for my in game item. but on was on a child's account thing first before my boyfriend changed my account to adult. i didn't even knew i was on a child's account.

bigDaddyTummy · May 30, 2018

Family Account - See in Microsoft But Not in Xbox

I'm trying to manage my child's Xbox account. I can see the account in the Microsoft family but not the xbox family (which I assumed was a subset of the Microsoft family account).

We don't own an xbox one or have an xbox live account, but we play games through the xbox app on windows 10.

Smwutches · May 30, 2018

There is no way to change the age of an account once it has been created.

bowski477

An account is automatically made as a child account when the date of birth is under the age of 17. This date of birth cannot be changed once entered. Did you enter the date of birth correctly? The only way to promote a child account is for it to reach the
age of 17. Until that time the parent account will have control of the settings.

https://beta.support.xbox.com/help/Family-Online-Safety/child-accounts/add-family-member-on-xbox-one

steeledwand7664

There are 2 ways that determines if your account is a child account or not.

1. The DOB on the account when it was originally setup (requires account to be in a family as a child account) until the DOB reaches the age of majority 18 in most regions.

2. If an account was under 18 and has reached the age of majority (18 in most countries) sometimes the system will glitch and not put them in their own family and if their account is still in a family as a child account then the account
will still see them as a child account until they sign in at account.microsoft.com/family and remove themselves from the family,

So in your friends case IF the DOB when his account was originally setup is above the age of majority and he is still showing as a child account then more than likely he is still in a family as a child account. If he is not in a family
and it is still saying that he is a child that means the DOB when his account was originally setup is still under the age of majority.

If your DOB on your account when it was originally setup is still considered under the age of majority and you remove yourself from a family as a child you will not be able to do anything on the account till you are added back to a
family as a child account.

DrifterX22

Why you're being asked for parental consent

If the date of birth on your Microsoft account shows that you're under a certain age, Xbox is required to request parental consent for you to use Xbox Live.

If you're an adult, but you got a message asking for parental consent, it's because you're a child in your Microsoft family.

Solution

If you're of an age that requires parental consent, follow the steps on your Xbox to have your parent sign in and add you to their Microsoft family.

If you're over the age requiring parental consent, have your parent remove you from the family. They'll have to sign in to
account.microsoft.com/family, select your profile, and select
Remove.

If you're unable to clear the message, contact Xbox Support.

Related Issues
Parental consent and Microsoft child accounts

Definition of a Microsoft child account

A child's account no longer appears in your family on Xbox One

DrifterX22

Why you're being asked for parental consent

If the date of birth on your Microsoft account shows that you're under a certain age, Xbox is required to request parental consent for you to use Xbox Live.

If you're an adult, but you got a message asking for parental consent, it's because you're a child in your Microsoft family.

Solution

If you're of an age that requires parental consent, follow the steps on your Xbox to have your parent sign in and add you to their Microsoft family.

If you're over the age requiring parental consent, have your parent remove you from the family. They'll have to sign in to
account.microsoft.com/family, select your profile, and select
Remove.

If you're unable to clear the message, contact Xbox Support.

Related Issues
Parental consent and Microsoft child accounts

Definition of a Microsoft child account

A child's account no longer appears in your family on Xbox One

DrifterX22

Why you're being asked for parental consent

If the date of birth on your Microsoft account shows that you're under a certain age, Xbox is required to request parental consent for you to use Xbox Live.

If you're an adult, but you got a message asking for parental consent, it's because you're a child in your Microsoft family.

Solution

If you're of an age that requires parental consent, follow the steps on your Xbox to have your parent sign in and add you to their Microsoft family.

If you're over the age requiring parental consent, have your parent remove you from the family. They'll have to sign in to
account.microsoft.com/family, select your profile, and select
Remove.

If you're unable to clear the message, contact Xbox Support.

Related Issues
Parental consent and Microsoft child accounts

Definition of a Microsoft child account

A child's account no longer appears in your family on Xbox One

Child's age in family account Xbox One