Childs accounts are visible at the microsoft family, but not at xbox family

PaternalSheep47 · Dec 30, 2016

I have the identical problem as described in this previously answered support question (Childs accounts are visible at the microsoft family, but not at xbox family).

Basically, I do not own an Xbox console, but my children play Minecraft (on tablets and Windows 10 PC). In order to use multi-player gaming with their friends/cousins, they need to use an Xbox gamertag. I am using microsoft family accounts successfully,
but the Xbox gamertags created for those accounts are never successfully associated with the microsoft child account, and therefore the privacy settings cannot be managed (by them or by me, the parent of the family account). How can I fix this if I have no
Xbox console? The other forum question I reference above appears to be dormant, as my reply (and about 10 others) have not been answered. I presume this is because it was marked as having a verified answer.

:)

Misses Quinzel · Dec 30, 2016

Childs accounts are visible at the microsoft family, but not at xbox family

I have exactly the same problem, I added my children to microsoft family but they are not in xbox, They are looking forward to play minecraft with more free settings but right now I can't do anything for them :-( How can I fix this?
Click to expand...

Hey, Deft! You should be all sorted now. I sent you an Xbox Live message, but wanted to follow up here as well. Please let me know if you still have issues seeing your child on the Xbox Settings page!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Misses Quinzel · Dec 30, 2016

Childs accounts are visible at the microsoft family, but not at xbox family

Parent Account: Nehellenya

Child Account 1: Icehalos

Child Account 2: Newbunnylover
Click to expand...

Hey, Nehellenya! I already responded to you over
Xbox Live messages, so check there for what I was able to do. We've ran into some snags, so you will see updates from me there.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Misses Quinzel

I have exactly the same problem, I added my children to microsoft family but they are not in xbox, They are looking forward to play minecraft with more free settings but right now I can't do anything for them :-( How can I fix this?

Hey, Deft! You should be all sorted now. I sent you an Xbox Live message, but wanted to follow up here as well. Please let me know if you still have issues seeing your child on the Xbox Settings page!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Misses Quinzel

Parent Account: Nehellenya

Child Account 1: Icehalos

Child Account 2: Newbunnylover

Hey, Nehellenya! I already responded to you over
Xbox Live messages, so check there for what I was able to do. We've ran into some snags, so you will see updates from me there.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

PaternalSheep47

Hello, I have this same problem (no xbox console, and child who wants to play Minecraft with his cousin). Parent gamertag is and child gamertag is WedgedJuggler68. Please help resolve the issue.

Is there anything I can do to help raise the priority of getting this fixed? It seems like MS might want to avoid such a large roadblock to Xbox-mobile platform adoption. I'm not happy about posting a child's gamertag information in an open forum like this,
but do not see an alternative, as the chat support could not provide any help on the issue

.

Misses Quinzel

Hey, Pins! Sorry for the delay here, but you should be able to see your children's accounts on your Xbox Settings now. Please let me know if you have further issues!

PinsAndPegs

Hi Misses Quinzel (or whoever),

I've had exactly the same issue. I see the kids in my Microsoft Family but not Xbox Family and we are not Xbox owners. Chat Support were helpful last night but clearly had no idea about this issue and tried to tell me it was specific to the two iPads my
kids use (obviously it's not as the issue happens on my Android phone too).

This post is from the parent account (gamertag '') and my two kids gamertags are 'oongybear' and 'babypenguin116'. Hope someone sees this and can help!

Thanks.

Childs accounts are visible at the microsoft family, but not at xbox family