Child's account not working on Xbox even after verfying

Hello Tinashe M,

We hope you are doing well. Thank you for posting in Xbox Forums. We are happy to help.

Based on your description, your child cannot play games because of the error message for verification and permission to use the device prompts. Let us check on this together and sort this out in timely manner.

We appreciate you have listed the things you have done so far however, we noticed that this concern was originally posted to Windows category. Thus, to make sure we understand your concern correctly, we would like to ask for details:

1. May we confirm if your child is trying to play games on computer? Xbox Console? Mobile?
   
2. What specific game/s your child is trying to play?
   
3. May we ask for the screenshot of the issue? Please conceal any personal information.
   

There are three things you can do with your child's account issue:

• Please try to visit this link and see if you the organizer of Microsoft Family and if you needed to verify your child's account: Microsoft Family
  
• Then, try to see if you see any error message when you try to sign in your child's account on this link: Microsoft Account | Home
  
• Additionally, try to check the if there are child's privacy settings you need to set or allow. If your child is trying to play multiplayer games, you, as the parent or guardian or organizer of Microsoft Family, you need to allow your child to play multiplayer and join chat party. You may find this settings on your own account and select your child's gamer tag and explore these tabs: Privacy, Xbox Series X|S, Xbox One, and Windows 10 devices Online Safety, and Xbox 360 Online Safety. Please use this link: https://account.xbox.com/Settings
  

For troubleshooting, in any case the device you are using is truly computer and not Xbox Console or mobile, you may need to sign in your child's account on Microsoft Store and Xbox app. To make sure that all Xbox services is related to one account only when your child tries to play.

Support articles related to Microsoft Family you might like to check:

Troubleshoot giving parental consent when creating a child account

Family & online safety

Microsoft Family Safety

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello Tinashe M,

We haven't heard from you in 72 hours, so we will be considering your issue resolved. If you do need further help, please create a new thread to discuss those concerns as we will not be monitoring this thread going forward.



Thank you for understanding.



Regards,

If you want to verfy your account you have to fill out a forum. Go to xbox.com/forgot to rest password or verfy your account ownership.

as stated you must be able to verfy the account info to the account. And please do not post personal info on the forums.

Is it perhaps set up as a child beforehand? If your account is previously set as a child, it will still remain as a child even after changing your birthdate.