Childrens Epic Account

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good afternoon

To change the privacy settings your account must be an adult account, otherwise you will not have access.

see it in your privacy settings:

https://support.xbox.com/en-us/help/family-onli...

if your account is for a child, you need an adult account to link your account and manage your privacy settings

Since I don't work at Epic or Microsoft, this is pure speculation on my end, but as others already mentioned, this behavior happens, when the account of your child is under the age of 13 according to the birthdate entered into the Xbox account.

When I created my PSN and Nintendo accounts, I wasn't asked for my birthdate (the accounts were created long ago on a PS3, Vita and 3DS, I don't know if the birthdate is now a requirement for PS4 and Switch).

So it COULD be, that Xbox transmits a birthdate when linking the Xbox Gamertag with an Epic account, and if that birthdate shows the kid's age to be below the age of 13, and some child protection laws prohibit to collect personal data of children under the
age of 13, it might be that Epic prevents cross platform gameplay if the child is under the age of 13.

So please
contact Epic support for that issue, as this seems to be a problem how Epic handles younger children accounts for Xbox.

I'll second this. I was hopeful, when Brad told flipside that MS were aware and working on this issue, that we might see a fix soon. Now you are saying that it is an EPIC problem and that your personal solution has been to set up a child with an adult account?
That's an about turn and not acceptable. Given the number of posters who have been told by EPIC that it is a MS problem, and the inconsistency around child accounts working cross platform from PC, I think a representative from MS should take this up with EPIC,
work together and get a fix out for all those respponsible and well-intended parents who have their children set up as children!

This is total rubbish from EPIC and MS. There should be no need to merge or re-create. A bug should be fixed or a work-around written in to their code. A child account has a valid purpose and the family system works. Strikes me that they are spending their
dev time creating new skins and toys to keep the $$s coming in rather than keeping their promise to the user base and allowing children to play with their friends.

Enough savvy people have tried this and failed. Setting up children with an adult account or fiddling ages is not acceptable to many parents.

Come on MS. Let's have a proper answer and a fix please. Don't just shut the thread with a direction to contact EPIC.

Hey Vincent,

Were you ever able to create Epic accounts linked to your xbox children accounts? I'm not having the exact same technical issue but I am having the exact same "support" experience you are. Lets just say its truly Epic. In my case I'm only trying link one
nameless account created under an Xbox child account to a new Epic account. I'm able to get all the way to the point where it finds my child's Xbox nameless Fortnite account but after entering all the required information and clicking create I'm simply returned
to the main Epic login screen. Entering the credentials I just created (or thought I did) return an "credentials you are using are invalid" message.

Erik