Children not appearing in Xbox privacy settings

Discus and support Children not appearing in Xbox privacy settings in XBoX on Consoles to solve the problem; Hi, I really hope someone can help me. Both my children are members of my Microsoft family and appear in my Microsoft account no problem. The issue is... Discussion in 'XBoX on Consoles' started by hi10s, Jan 10, 2017.

  1. hi10s
    hi10s Guest

    Children not appearing in Xbox privacy settings


    Hi, I really hope someone can help me. Both my children are members of my Microsoft family and appear in my Microsoft account no problem. The issue is that they both play Minecraft and want to play in a realm. Because they have children's accounts, the default
    Xbox privacy settings disallow this.

    However, when I go to the Xbox privacy settings as advised, they do not appear there as they should.

    Compounding the problem is that I am also unable to contact support through chat because the autofill does not enter my first name and surname in the respective fields and I am unable to start the chat session!

    It's the damndest thing. After extensively searching the problem, I do not find anyone else posting a similar issue.

    I have checked that all our Microsoft account profiles are set to the same country and are correctly filled out. I even tried removing my children from my family and changing their ages to over 18, but Microsoft (Xbox Live) still considers their accounts
    as children accounts.

    If anyone has any suggestions, please! Or if someone from Microsoft support reads this, please let me know how else I can contact you beyond chat.

    Thanks in advance!

    :)
     
    hi10s, Jan 10, 2017
    #1
  2. AdrianBlenkinsop
    AdrianBlenkinsop Guest
    Gaming profile not appearing on adult account

    My sons xbox profile isn't appearing on the online privacy and safety settings. We want to change his settings to allow him to play online.
     
    AdrianBlenkinsop, Jan 10, 2017
    #2
  3. XBF Chris J
    XBF Chris J Guest
    怎样更改子女的xbox隐私与安全设置？ [Edit - Translation] - How do I change my child's xbox privacy and security settings?

    Hello there,

    This should help you change the privacy settings to your child account. This link will help you change them through consoles and through the website :

    Xbox online safety and privacy settings for parents and children

    Hope this helps!
     
    XBF Chris J, Jan 10, 2017
    #3
  4. Jomari Arc Win User

    Xbox

    Hi,

    It appears that the issue is specifically with your account's
    online safety and privacy settings. Here is a
    link     on how to troubleshoot Xbox One online safety and privacy settings for parents and children.

    Let us know how it turns out.

    If you think this was helpful, do not hesitate to "mark it as answer" to
    help those who are facing the same problem.
  5. Loraine Mon Win User

    My children don´t appear on xbox on line privacy and security settings

    Hi,

    To change the only safety and privacy settings of child accounts, you have to sign in using the correct parent account and follow the steps provided on this

    link    .

    If child accounts are not found under your account, we recommend that you contact our
    Xbox Chat Support so they can verify the correct parent account attached to your children's profiles.

    Let us know how it goes.
  6. XBF Chris J Win User

    怎样更改子女的xbox隐私与安全设置？ [Edit - Translation] - How do I change my child's xbox privacy and security settings?

  7. XBF Jeremy Z Win User

    Parental control setting

  8. ESP limited Win User

    Mic Privacy Problems

    You have to go to your settings then explore until you find privacy settings, It's probably set to children privacy level. You can set it to adult or customize so that communicating though headset is enabled.
Thema:

Children not appearing in Xbox privacy settings

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