Child to Adult

There are three accounts in total, two adult, one child. The info I gave previously was from my adult account.

I'm just checking his child and our adult statuses.

My account is Adult and his is Custom (Child setting interfered with his gaming).

Is the account in question a child's or adult's account? If its a child account you may want to change it to an adult account and give it a shot.

Adult accounts cannot be made child accounts. Only child accounts can be converted to adult accounts. Not the other way around.

The family gold pack was designed for two adult accounts and two child accounts rather than three adults and one child or one adult and seven children. Hence you're stuck.

You can change a child account to an adult account, but you can't change an adult account to a child account. In order to manage them, you would have to create new child accounts for them.