Child purchases

Discus and support Child purchases in XBoX on Consoles to solve the problem; I'm trying to figure out how to allow my child to make purchases. I have followed all of the correct steps in settings and privacy, making him an adult... Discussion in 'XBoX on Consoles' started by BroncosRule0419, Jul 27, 2018.

  1. BroncosRule0419
    BroncosRule0419 Guest

    Child purchases


    I'm trying to figure out how to allow my child to make purchases. I have followed all of the correct steps in settings and privacy, making him an adult and allowing him to make purchases without my permission. Yet he is still unable to buy anything and
    cannot even use his Microsoft gift card.

    :)
     
    BroncosRule0419, Jul 27, 2018
    #1
  2. FIZBAN11
    FIZBAN11 Guest
    Avatar Companion blocked for child account - Parent can't purchase for a kid? Seriously?

    So, my daughter wants to purchase an avatar item, Baby Groot Companion, for her avatar from the marketplace store. The item is FREE. She's blocked from doing so by MS due to being a child/teen account. Even though I am her parent, and even though I changed the family settings to allow her to purchase content and even though I have billing setup with MS, she still CANNOT purchase the item. I can't purchase it for her. Seriously?!!

    Who in their infinite wisdom decided that FREE content allowed by a parent, can still NOT be purchased by a child? Come to think of it, if this is the case, why is there no way for a parent to purchase content and gift it to a child account?
     
    FIZBAN11, Jul 27, 2018
    #2
  3. b0red gamer
    b0red gamer Guest
    Neverwinter Zen for XBox One

    This is an overview of how child accounts work on Xbox.
    support.xbox.com/.../Child%20accounts

    You should be able to make the purchase on the child account by giving parental consent. The other option would be to purchase a gift card for the child account.
     
    b0red gamer, Jul 27, 2018
    #3
  4. M3tal Daz3
    M3tal Daz3 Guest

    Child purchases

    You can't change a child account into adult. It gets updated automatically from the servers
     
    M3tal Daz3, Jul 27, 2018
    #4
  5. M3tal Daz3 Win User

    Child purchases

    You can't change a child account into adult. It gets updated automatically from the servers
  6. feffreyfeffrey Win User

    Child purchase

    Be sure to double check the account settings and age on his account to be sure.

    Sometimes you have to reselect things for tgem to register if that doesn't work you can buy items as gifts and send them to his account
  7. ashley ohare Win User

    Child purchase

    He is 13. I have twin boys and my other child had no issues. Both accounts are set up the same 🤷��‍♂️
  8. IsabelleBlackhurst Win User

    Purchases by child

    I can see them in MS billing history and also same corresponding order numbers on my phone bill.

    Microsoft have refunded all purchases from past 14 days but say there are no others on the account. They are clear to see but I think they are referring to just the ones eligible for a refund from last 14 days
  9. ArminatorX Win User

    Purchases by child

    While I can't directly help with the refund, as we in this forum here are "only" gamers like you or your daughter and not actual Microsoft Xbox employees, I'd like to make you aware of a few settings on the console and your and your daughter's accounts to
    prevent unauthorized purchases in the future.

    First of all: Make sure that you did NOT set up your own adult account to be used by your daughter. You as a parent should have your own adult account, and your daughter should have her own child account (the difference between adult and child account is
    determined by the birthdate you enter during account creation and can't be changed afterwards).

    When you have created a child account, you can add that child account to your parent account by signing in with your parent account at
    https://account.microsoft.com/family and adding your daughter's child account to your family.

    That way you can set up certain restrictions that limit what your child is (not) allowed to do on Xbox Live.

    Also follow the
    instructions on this website to prevent unauthorized purchases in the future    .

    As for help on your refunds: You should find all purchases being made on https://account.microsoft.com/billing/orders with the appropriate order number. This should
    help the support find the purchases that still need to be refunded.

    I'll cross my fingers that this issue gets resolved for you, and that you can set up your and your daughter's account to prevent unauthorized purchases in the future.
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Child purchases

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