Child not showing up in privecy settings

Hi

Thank you again for your reply and looking into the problem, I shall try that when I get home from work and let you know how it goes.

Thank you again

To change the privacy settings of an account. You just need to sign in on this link. Even though it shows only the privacy for xbox one and 360 settings. It also applies to all other devices as long as you're using xbox app or smartglass.

account.xbox.com/Settings

However, with regards to change an account from a child account to an adult then return it back to a child account. I'm sorry but that's never possible. The only time that a child account can be an adult account is when you have promoted the account itself.
To promote the account, the account should reach the right age for adult which is 18 for most countries. Changing the age of the account does not change how the system recognize the account. The first age that was added on the account will be the one that
the system will follow.

Hi

Thank you for your reply. Sorry for sounding stupid but where do I change her to an adult and back again, is it in the Microsoft family part on my laptop.

Many thanks

HI again

I think i may have solved it i had to make anew account for her using an outlook address and seemed to work so far as her gamertag shows up on my microsoft family and i can change settings. Once i have got her to sign in via her android tablet using smartglass
i will update you.

Many Thanks

Did some digging. To answer your question: sign into the child's profile and then go into the friends list, there you should see the friend request pending. Click on the friend request to add the friend, once you click add friend, it will download the family
settings and it will bring up the message "Your parent must approve your friends." It will display the parent email address and request your password before the friend request is approved and added to the list.

NOTE: If you are unable to do this, ensure you have the account saved as a "Child" account permissions and not a "Custom" account permissions.

Hope this helps!