Child cannot play Minecraft online with PS4

TomWoods5 · Apr 3, 2020

Sorry - know this is an XBOX forum but there's no general gaming category so hoping some XBOX experts and help answer my question.

I have set up both a Microsoft account and PS4 account for my 9 year old son. I also have MS and PS4 accounts. I have unblocked and allowed every age and access restriction that I can locate for both the PS4 account and Microsoft account, however my son
is unable to Find Friends and unable to play Minecraft online with our PS4.

Can anyone help me identify which settings (and where) I need to udpate to allow my 9 yo son to play Minecraft online? I would be most grateful!

Thank you.

:)

Huckled

If you log into your profile on Xbox.com or Microsoft.com you maybe able to find the settings that are blocking it. Part of the reasons they do this is as a safety measure between the companies since both Xbox and PlayStation have different EULA and Terms
and Conditions. Unfortunately I am not aware of exactly which setting it would be to enable this feature to work properly, but this error "You cannot add friends because of how your Microsoft account is set up. This can be changed in your privacy & online
safety settings at aka.ms/accountsettings. " that you got seems to point that it could be something like just finding the right settings. If you cannot find the settings, a quick stop by https://beta.support.xbox.com/ would be the next step in the
process and if you tell them the error message you got, they should be able to find the setting that is blocking everything.

M3tal Daz3

For rules regarding PS4 service you should contact their support or post in their support forums.

TomWoods5

Message that appears states this:

You cannot add friends because of how your Microsoft account is set up. This can be changed in your privacy & online safety settings at aka.ms/accountsettings.

This makes me think it's not a PS4 issue/setting, but a MS setting.

urasni

No - this is 100% a microsoft issue. How one company can get simple account management stuff so wrong, so consistently is beyond me.

I'm having to wait a month because I had to update my privacy device settings. 1 month. This is like Oracle levels of atrociousness.

I guess once I can actually access my account I might be able to get it to work but I'm just tempted to give it up as a bad job and get the child to play something that is written by a company who actually have coders able enough to write something that
is up to scratch with gaming in the 21st Century/

.

JUMPIERSTATUE99

The only thing I could think of would be the Xbox One Privacy and Online safety settings. Try going to here. https://account.xbox.com Login, and then go the Privacy and online safety,
then you should see three options. I'd suggest looking over all the settings there, but the one I think you need will be the the Xbox One/Windows X online safety. Hope this helps you out some!

Child cannot play Minecraft online with PS4