child account with unknown organizer

Greetings A Gerbrandt,

Let me see if I can help you with figuring this out.

Have you attempted to log in to child account here and go down to the family settings at the bottom? This will give you the basic information for the family group that account is a part of. It won't be much because of security concerns but it might lead you to what accounts it is linked to.

You may also attempt to contact our support team here to look into the issue a bit further. Please keep in mind that they won't be able to help with every issue depending on how the accounts are linked.

Once the family accounts are identified, they will need to be logged into as only an adult in the family can remove a child account, which will allow it to be relinked to another family group. Instructions to that can be found here.

Hope this helps and happy gaming.

Child accounts can't be the account information about other members, only family organizers, the organizer must log in the site with all the available accounts he has to confirm which account has the child added

Hi Evopwr! My name is Ricardo an independent advisor ready to help you with this situation!

Being the organizer of a Microsoft family doesn't change the child status of the account, the family organizer needs to be an adult account the child account must be added as a child account thst will allow the adult account to manage this settings

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello KPete2, if the account your child uses to play is your account and it is an adult you will not be able to pass it on to a child.

In order for your second account to be the family organizer you will first have to remove the current family organization and from that second account add the other accounts in the new organization.

Is the organizer account a child account? If yes, you may need to use an adult account.