Child account not able to access

Probably something to do with the security settings on the account.

I would sign in, go through all the settings (not just the security), make sure everything is set correctly and updated.

Hello goboilers777,

Thank you for keeping us updated. The passkey is only for the Xbox. If the child knows the email address and password, the child will be able to change the family settings from a cell phone or computer. The best way to manage the security of the family settings
is to set up the passkey on the console as recommended above and
change the password of the adult account. If the child has access to the
security information of the account, the child will be able to reset the password. In the event of attempting to change the password, the Microsoft account will send a verification code to the security information of the account. As long as the child does
not have access to the security information, access to the password or access to the passkey; the child will not be able to change the family settings.

Support is not able to help in this case. Support has no access to the parental microsoft account through the child account.

Hi there Cheryl,

Thanks for the reply. Unfortunately, you are correct. A child account will be able to access the network settings (MAC Address settings) on the console.

Hope this helps.

That's discouraging! So is there a way to prevent a child account from accessing the alternate mac address settings?

If you create a child account seperate to your own then he won't be able to access payments unauthorized