Child account - defunct e-mail and forgotten password

Discus and support Child account - defunct e-mail and forgotten password in XBoX on Consoles to solve the problem; Hi all, Setup an account for my child quite a few years back. I used an e-mail that is now defunct and the password is lost. The account still works... Discussion in 'XBoX on Consoles' started by Rik14, Oct 30, 2016.

  1. Rik14
    Rik14 Guest

    Child account - defunct e-mail and forgotten password


    Hi all,

    Setup an account for my child quite a few years back. I used an e-mail that is now defunct and the password is lost. The account still works on the XBox 360. I would like to change the associated e-mail to one that is active but it is asking that I provide
    the password, which I do not have. I am the parent and have to approve other things - can that fact somehow be used to make this change? If so (or not), what should I do next?

    :)
     
    Rik14, Oct 30, 2016
    #1
  2. E-mail address

    Hi can someone help me please, the e-mail address linked to my xbox live account is no longer active. It was
    [REMOVED - DO NOT POST EMAIL OR MS ACCOUNT] but because I never use it, its become defunct. I have forgotten my password, and now can't retrieve it because I don't have access to my e-mails. It's a viscous circle, I'm wanting to know how to
    add a new e-mail address to my xbox live account. Thanks....Rick
     
    BidVirginia3537, Oct 30, 2016
    #2
  3. Blu10
    Blu10 Guest
    Unable to manage my xbl gamertag account

    For whatever reason it would not allow me to post this in the orginal post

    Many years ago when I created gamertag I used my work e-mail address as my login. I have long since forgotten the password for my account, and I have moved through three companies. I have attempted to change it both through the menus on my xbox and
    through the windows live help center. When attempting to either reset or add an additional e-mail address to the account it must first be verified through an e-mail sent to a many year old, now defunct work e-mail address. I seem to be stuck in an endless
    loop. Any solutions would be much appriciated, even a number for a call center... I'm at my wits end, hoping for help.
     
    Blu10, Oct 30, 2016
    #3
  4. Quitriz378 Win User

    Help with downloadable content

    I've forgotten the E-mail that I used to create the account, and when I normally try to log in to the account on my Xbox 360 it says that it needs the E-mail and the password.
  5. Blu10 Win User

    Unable to manage my xbl gamertag account

    For whatever reason it would not allow me to post this in the orginal post

    Many years ago when I created gamertag I used my work e-mail address as my login. I have long since forgotten the password for my account, and I have moved through three companies. I have attempted to change it both through the menus on my xbox and
    through the windows live help center. When attempting to either reset or add an additional e-mail address to the account it must first be verified through an e-mail sent to a many year old, now defunct work e-mail address. I seem to be stuck in an endless
    loop. Any solutions would be much appriciated, even a number for a call center... I'm at my wits end, hoping for help.
  6. DavBlayn Win User

    Parent e-mail password forgotten?

    First, get the email account from your Xbox by following these steps
    support.xbox.com/.../forgot-microsoft-account
    (Find your Parent Microsoft Account)

    Copy down the email address and visit
    account.live.com/.../reset
    , click "I forgot my password" and "Reset your password". Enter the email address from before and solve the word puzzle. Click "I can't use any of these options."

    You will need to fill out a questionnaire designed to prove your identity. That should give you access to your account.

    If this does not solve your problem, contact Microsoft Support at
    support.xbox.com/contact-us
  7. Jacyintha Win User

    Parent e-mail password forgotten?

    support.xbox.com/contact-us and select your issue. You'll be able to request a call back from support (bypassing long hold times), verify the account, and the support agent will be able to
    cancel it for you.
  8. Taldarin Win User

    Still cannot access Xbox Live account due to parent email being deleted...

    I've also been having this issue.

    My parent account's e-mail is defunct, so it's kind of impossible to have an account that doesn't exist grant me permission to do something.
Thema:

Child account - defunct e-mail and forgotten password

Loading...
  1. Child account - defunct e-mail and forgotten password - Similar Threads - Child account defunct

  2. When using a child account to try & play games, they don't load.

    in XBoX Accessibility
    When using a child account to try & play games, they don't load.: I have created an account as part of Xbox family, & have given the account the necessary permissions to access games. But when I try to start the games themselves, they just get stuck on the first...
  3. Is it possible to move a child's xbox live profile from one Microsoft account to another...

    in XBoX Games and Apps
    Is it possible to move a child's xbox live profile from one Microsoft account to another...: Is it possible to move a child's xbox live profile from one Microsoft account to another please? Child xbox account currently lined to Dad's Microsoft account. Dad no longer willing to pay for...
  4. Is there a way to transfer a Minecraft account from a parent's email to a child's email

    in XBoX Accessibility
    Is there a way to transfer a Minecraft account from a parent's email to a child's email: Hello, I have pretty much explained everything in the title of this topic. A few years ago I bought a Minecraft account for my son, he was 6 or 7 years old. Now he's almost 13 and I would like to...
  5. How do I lift all restrictions on my childs account

    in XBoX Accessibility
    How do I lift all restrictions on my childs account: I'm so sick of the run around when I try to do anything with my child. I'm an organizer and he's part of my family safety group. When I'm at account.microsoft.com/family/settings, there appears to...
  6. Will deleting a game on a child account delete it from the parent account?

    in XBoX Accessibility
    Will deleting a game on a child account delete it from the parent account?: So I have a family account and two different Xbox consoles. But on the system, we share the same game pass. I want to delete a game from the child’s account but is that going to also delete it...
  7. Xbox app won't start for child account, but does for admin (parent) account.

    in XBoX Games and Apps
    Xbox app won't start for child account, but does for admin (parent) account.: Hi! I have an interesting issue that makes me think I am either doing something wrong, or there is a bug: I want to be able to run the Xbox app in windows under a child account (part of a family...
  8. Cannot Reset Child Account Password.

    in XBoX Accessibility
    Cannot Reset Child Account Password.: Hello, I'm extremely frustrated here by the lack of an incredibly basic feature that Microsoft needs to implement, and that is the ability for a parent account to reset a child's account...
  9. Attempting to create an outlook account for my child in order to add to Xbox family group,...

    in XBoX Accessibility
    Attempting to create an outlook account for my child in order to add to Xbox family group,...: I am trying to create an outlook account for my daughter in order to add her to my Xbox family group. When I go to create her outlook account, it says that the account creation has been blocked. I...
  10. i am stuck on child controls but i’m the one who set up my account and there shouldn’t be...

    in XBoX Accessibility
    i am stuck on child controls but i’m the one who set up my account and there shouldn’t be...: it says that i am the parent AND the child, and it won’t let me change any of the settings. i only have one account so there shouldn’t be any restrictions. can someone please help me?...