Child account Cross platform play

What is Microsoft doing about the bug for cross platform play on a child's account.

:)

 

Fortnite Cross platform

When I go to play Fortnite cross platform on Xbox it brings up an error message that I cannot join the cross platform party. When I go into settings in Fortnite to change the option to allow cross platform parties, it does not appear. I am able to play
cross platform parties when on a computer. From what I have seen on the internet, the Xbox account has to be an adult account, but I cannot figure out how to promote a child account to an adult account.

 

Xbox one cross platform play on Fortnite

Because of this issue with cross platform playing on Fortnite in a child’s account, is there a workaround?

Can we use the adult account and sign into Fortnite using the childs details so we can play with the saved game play up to now? That way we can play cross platform on adult’s account?

Thanks in advance

 

You can report service bugs at xbox support: (800) 469-9269 if you're in the US/Canada or
http://support.xbox.com/contact-us

 

MS are aware of the cross platform bug and are working on it, pleadr check the title below for updates, apologies its nots clickable as this forum one let me paste cross links to other posts

BUG - Cross platform play does not enable for child accounts no matter what settings you set. This needs EPIC/MS attention

 

Hey Radomane,

Child accounts not being able to play is not a bug but part of a feature that is being worked on. We realize that as games evolve so must our security, especially when it comes to child accounts. In the near future, parent accounts will be given the option
to control whether a child account is able to access cross platform play. We apologize for the temporary inconvenience. Rest assured, this will be taken care of soon.