Child account cannot purchase ANY content even though settings are correct

ThomStackhouse · May 6, 2015

I have chatted to an online agent with regards to this issue under service request 1288666194. And I would like updates.

Basically, the issue is that my son's account cannot make a purchase of any content, even free content and demos, and receives an error message stating "Purchase of this content is currently not allowed for child and teen accounts."

I have checked the settings on my parent account and purchasing is allowed but he cannot make any purchases and I cannot do it under his account on xbox.com either.

:)

FIZBAN11 · May 6, 2015

Avatar Companion blocked for child account - Parent can't purchase for a kid? Seriously?

So, my daughter wants to purchase an avatar item, Baby Groot Companion, for her avatar from the marketplace store. The item is FREE. She's blocked from doing so by MS due to being a child/teen account. Even though I am her parent, and even though I changed the family settings to allow her to purchase content and even though I have billing setup with MS, she still CANNOT purchase the item. I can't purchase it for her. Seriously?!!

Who in their infinite wisdom decided that FREE content allowed by a parent, can still NOT be purchased by a child? Come to think of it, if this is the case, why is there no way for a parent to purchase content and gift it to a child account?

jawest78 · May 6, 2015

downloading M content

Meisun is not correct.

.

Child accounts cannot download M or RP content that is free as that is considered advertising. However, child accounts CAN purchase M and RP content if your parental settings allow it. The parental account attached to your child account can manage these
settings.

.

support.xbox.com/.../xbox-live-parental-control

Nightly Suicide · May 6, 2015

You will probably have to talk to Microsoft Support again and give them the service request ID.

Official Microsoft Support:
support.xbox.com/contact-us

ThomStackhouse · Nov 1, 2018

OK, so upon further research it would seem that I cannot purchase anything from xbox.com using a child account but I can purchase stuff from the Xbox directly. This is really awkward as I am not near the Xbox much and was hoping to be able to purchase content
for my son while away. Guessing this is so a child cannot circumvent the Xbox's set privacy controls but I wish there was an override!

ThomStackhouse

OK, so upon further research it would seem that I cannot purchase anything from xbox.com using a child account but I can purchase stuff from the Xbox directly. This is really awkward as I am not near the Xbox much and was hoping to be able to purchase content
for my son while away. Guessing this is so a child cannot circumvent the Xbox's set privacy controls but I wish there was an override!

Nightly Suicide

You will probably have to talk to Microsoft Support again and give them the service request ID.

Official Microsoft Support:
support.xbox.com/contact-us

Smwutches

The One store and 360 store are set up differently. So even though you can purchase One content through it, there are still certain restrictions that can keep an account from purchasing 360 content through the One store. As stated above, if you're on a
child account you would have to make the purchase through a 360 console. That is due to child restrictions that cannot be adjusted through the One store.

jawest78

Meisun is not correct.

.

Child accounts cannot download M or RP content that is free as that is considered advertising. However, child accounts CAN purchase M and RP content if your parental settings allow it. The parental account attached to your child account can manage these
settings.

.

support.xbox.com/.../xbox-live-parental-control

Mister Gwyther

Demos do not count as purchased content, and therefore are not affected by the Safety Settings. If you are on a Child Account, you cannot download M- or Un-rated demos or trailers at any time.

Child account cannot purchase ANY content even though settings are correct