Child account cannot move to new region and account will be locked soon

wallitzio · Jan 24, 2022

I recently moved with my young son from UK to Australia.

I was able to change my Country / Region via

https://account.microsoft.com/profile and migrate my Xbox profile via live.xbox.com/accountmigration

To do this I had to remove consent on my son's account as Australia does not have the same privacy laws as the UK. The website said I could add consent again after.

However now that my account is fully in Australia I cannot give consent to my son's account as his Microsoft account is still in the UK.

When I login to

https://account.microsoft.com/family/home. There is an option to manage consent there, but his details do not show up - I am assuming this is because I am now in Australia which does not need me to give consent.

I cannot change any of his Country / Region details via https://account.microsoft.com/family/home.

When I login to his account on https://account.microsoft.com/profile the options to change Country / region are locked as he has a child account.

We are getting a message that his account will be locked by 7th February unless I give consent.

So we are stuck in a horrible loop where we are getting asked to give consent. When I follow the links I go to an error page which says 'Something's not working. It's not you, it's us.'

I think this is because, as a child account, he cannot change his region. But how can I change these details on his behalf?

p.s. we tried de-linking his account from our family, but we still could not change his region settings

:)

ngocphi

Yes as mentioned you can't change it till he's 18

It would.take offline team to do it even then if they said they cant then they cant

The tool.is very very specific on the requirements

And 18 is one of them

One of the major problems you will run into is bc titles because of the geo ip checks

And purchasing or gifting digital games they would.have to be uk

If you buy a code fro. Australia it won't work on a UK account maybe have an Australian account with no gold just be on your home console

wallitzio

Hey mate,

No not yet. They thought they had solved it but they were just looking at the Xbox account which had migrated.

The issue of the Microsoft account being in the wrong region is still under escalation.

Apparently its on of the rarest issues they have seen.

Hoping they will fix it soon. The one silver lining is you can keep deferring the 'give consent' warning.

Kathy A.

Hi wallitzio,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We could not really imagine how important it is for you to be able to update/change your child's account country or region at the soonest time possible. However, we have realized that this issue of yours would be dealt better by our live support team so that they can properly check what’s going on with your device and applications. They are more equipped with all the tools and resources to get your problem diagnosed. Kindly follow the steps below to contact our live support team:

Kindly use this website - Contact Microsoft Support. Type your Concern on the Search bar.
Press enter in your keyboard or click Get Help.
Sign in to contact support or press Contact Support.
Select one of the listed Products and Services.
Next, select correct Category of your concern.
Select Confirm
You will be provided with Support Option.

If you have a different concern kindly create a new thread using this link - Create a new question or start a discussion.

Sincerely,

Xbox Forum Moderator

Microsoft Community

wallitzio

I raised this with Xbox and Microsoft. Both were unable to move my son's account from the UK to Australia.

I ended up moving my Microsoft account back to the UK which resolved the issue.

I am still able to make purchases on my Xbox account (which is based in Australia) so (as of typing) there don't seem to be any ill effects.

A stupid solution to a really annoying issue, but there you go...

ngocphi

Yes as the tool requires over 18

2what he is doing is a manual transfer

You have to be able ti legally accept the consequences

Since he isn't 18 it wouldn't be legal

This is why a parent has call it in

Kids have been known to randomly use tools without knowing the consequence before

This happens when they are given an adult account and try and get a free game or simply try and get around the region locks

Child account cannot move to new region and account will be locked soon