Child Account and Headset Chat Issue

There are some troubleshooting ideas here: https://support.xbox.com/en-US/xbox-one/accessories/wired-headset-help

There is the possibility that your account privacy settings have online chat restricted. If you have a child account connected to a parent account, then they will need to change that for you.

is your MS/Xbox account a Child or Adult account?

if it is a Child account, that might be the issue.

if you have an Adult account, sign out then create a new account and see if you are able to use the chat.

if you can then it is a problem with your account,

if you can't post in the chat then it's a network/hardware problem.

let us know the results and we'll take it from there

Hello Jake Heinaman,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you are experiencing issue with your headset chat mixer that is greyed out. Let us get to the bottom of this.



The grayed-out Headset Chat Mixer issue can be caused by a few different things. Here are some troubleshooting steps you can try:



1. Check your controller settings: Make sure that the Headset Chat Mixer is not set to "off" in the audio settings.



2. Check your headset: Ensure that your headset is properly connected to your controller and that the volume is turned up.



3. Check your Xbox Live account: If you are signed in to Xbox Live, make sure that your account is not set to "child" or "teen" mode, as this can limit certain features.



4. Check your network connection: If your network connection is weak or unstable, it can cause issues with the Headset Chat Mixer. Try resetting your router or modem, or connecting your Xbox directly to your modem with an Ethernet cable.



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

I found a workaround. By assigning going to the working child's account, then Setttings : System : Devices & accessories : Headset : and changing 'Assigned to' to the working child's account, the non-working child's account now works. Bizarre. But it fixes
my problem.

There are a few things that could be the issue.

1. The account settings are set so that the account is unable to use voice chat of any kind.

2. The headset you are using is not compatable with the controller, or the wire for the headset is broken in some way.

3. The port for the headset on the controller is broken or just isnt detecting the headset. For me personally i have this issue with my headset since for some reason using my sound mixer attachment on my controller mutes my headset. A simple unplug and repluging
of the headset fixes this issue.