Check Your Display cable error 1-4 Windows Mixed Reality

Hello Yet Again Jason!

I forgot to mention this earlier but also all my drivers on my headset and graphics card are fully up to date.

Hello Alex.Mcgowan

Good Day!

In order for you to identify the type of Windows license that you are using.

You may press the Windows key and R then type msinfo32. You will be routed to system summary of your computer.

With respect,



M365 Forum Moderator

Hi Jason!

I'm not quite sure what type of Windows License I Have, But all of my computer has been working but this one issue and I get the error 1-4 on the Mixed Reality Portal Every time I have my headset plugged in and open the portal. Also all of my drivers are fully up to date and that does not seem to be the issue I'm facing.

Hello Alex.Mcgowan

Thank you for spending a little of your time posting your issue here in the community. Let me go ahead and assist you.

• I just wanted to verify the type of Windows license that you are using (Windows Home , Pro or Enterprise) ?
  
• Is this working before ?
  
• Is there any error message or error code that you will be getting ?
  

Based on the given issue here are the steps that we can follow to possibly fix the issue.

Update the device driver

• In the search box on the taskbar, enter device manager, then select Device Manager.
  
• Select a category to see names of devices, then right-click (or press and hold) the one you’d like to update.
  
• Select Search automatically for updated driver software.
  
• Select Update Driver.
  
• If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.
  

You may also consider creating a new user profile

Click here: Create a local user or administrator account in Windows

With respect,



M365 Forum Moderator

Hello Again Jason!

It Says My "OS Name" Is "Microsoft Windows 10 Enterprise"