"Check your Device" error on the iPhone Game Pass app

Carmelo6047 · Aug 15, 2020

Hello, I have recently joined the Xbox Gamepass and used my iOS app to download games.

However, one game, (Forza Horizon 4) is stuck on the “Check your device” error. Additionally, it is happening with the Forza DLC as well. It has already downloaded correctly on my Xbox and I can play the game. It’s just that the message (“Check your device”
in red) annoys me every-time I visit the iPhone Xbox Gamepass app.

Has anyone run into the issue and know how to solve it? I have tried deleting and reinstalling the game already. Also, I have re-installed the iOS app, signed out and in to Xbox again, rebooted my iOS devices.

I am attaching the screenshot of this problem: https://pbs.twimg.com/media/EfZocDPXYAE_Vz_?format=jpg&name=4096x4096

:)

Carmelo6047

Hey , I’m sorry that you are having an issue with the game pass app. If i were you, submitt a ticket to the app it self and it should resolve in the next couple of days with an app update. Have a nice day and i hope your situation is
resolved!

Hey, I’ve sent multiple requests for a few weeks now, but heard back of nothing..

Niikoe

Same here with doom eternal. It shows “check your device” in the ios gamepass app but on the xbox itself its installed.

yomama750

Hey Carmelo6047, I’m sorry that you are having an issue with the game pass app. If i were you, submitt a ticket to the app it self and it should resolve in the next couple of days with an app update. Have a nice day and i hope your situation is resolved!

Marrion_Y

Hi HAIDAR MIAN,

Welcome to Microsoft Xbox Community Forum. I understand that you're experiencing issues with Xbox Game Pass on your mobile device.

To better understand the issue, may I know the following details:

1. What is the make and model of your mobile device?

2. Have you tried accessing Xbox Game Pass on any other device?

3. Are you receiving any error messages when trying to access Xbox Game Pass on your mobile device?

4.

Possible causes of this issue could be a poor internet connection, outdated app version, or a problem with your Xbox Game Pass subscription.

To troubleshoot this issue, please try the following steps:

1. Check your internet connection: Ensure that your mobile device is connected to a stable internet connection. You can try resetting your Wi-Fi router or switching to a different network to see if that resolves the issue.

2. Update the Xbox Game Pass app: Make sure that you have the latest version of the Xbox Game Pass app installed on your mobile device. You can check for updates in the App Store or Google Play Store.

3. Clear the app cache: Clearing the app cache can help resolve issues with the Xbox Game Pass app. To do this, go to your device's settings, select "Apps & notifications," find the Xbox Game Pass app, and select "Storage & cache." Then, select "Clear cache."

4. Check your subscription status: Ensure that your Xbox Game Pass subscription is active and up to date. You can check your subscription status by logging into your Microsoft account on a web browser and navigating to the "Subscriptions" section.

Additionally, here is an article that may be helpful in troubleshooting Xbox Game Pass issues on mobile devices: Troubleshoot issues in the Xbox Game Pass mobile app | Xbox Support

You may also check this page for more details on Xbox Game Pass for mobile: About Xbox Game Pass for mobile | Xbox Support

I hope this helps! Let me know if you have any further questions or concerns.

Kind regards,
Marrion

Yanyannnn

Hello Amw90,

Thank you for your contribution to the Microsoft community.

I'm sorry to hear that your son is having trouble connecting his iPhone Xbox app to the cloud. Just a reminder, here on community we are not able to double check accounts and devices and check for the possible issue. What we can do here is provide/guide customers with possible troubleshooting steps for the issue.

One possible reason for this issue could be that the Xbox app on his iPhone is not up to date. Please make sure that the app is updated to the latest version available in the App Store. Another possible reason could be that your son's Xbox Game Pass Ultimate subscription does not include cloud gaming. Please check if your son's subscription includes cloud gaming by logging into his account on the Xbox website.

Before proceeding, I need to know more details so that we can get the best possible troubleshooting for you.

-Are you getting any error message?
-Is everything working on his previous phone?

Basing on the statement you provided above, here are some troubleshooting steps that you may try:

1. Make sure that your son's iPhone is connected to a stable Wi-Fi network.

- You can try to connect to a different Wi-Fi connection or mobile hotspot as part of the troubleshooting

2. Restart the Xbox app on his iPhone.

- It would also be helpful if you clear cache on his iPhone as well

3. Restart the iPhone itself.

4. Uninstall and reinstall the Xbox app on his iPhone.

If none of these steps work, please contact Xbox support for further assistance.

Hope I helped! Please do not hesitate to ask if you have further concerns.

YanYannn
Microsoft Community Moderator

"Check your Device" error on the iPhone Game Pass app