Check your Audio Receiver 0x80bd0009 Dolby Atmos

The optical port won't allow him to get Dolby Atmos sound though, so that might be an issue for the OP. ARC (not eARC) doesn't support Dolby Atmos, so maybe that's the problem here?

Hi Mike

I feel your frustration as it took me a full year to resolve this issue.

I have the Samung Q9FN and - after much wrangling with Samsung and three "repairs" in which the speaker was dented and scratched - I was upgraded to the Q90R sound bar with rear speakers.

I also use Xbox One X. So we have a nearly identical set up.

My partner and I spent literally dozens of hours try to solve this and after much frustration, anger and a few tears (!) we finally managed to successfully use your Option 1 to "trick" Xbox into allowing 4K HDR and Atmos.

My process is only slightly different to yours.

1) Disable auto detect and set to HDMI.

2) Set res to 1080p.

3) Select bitstream out and Dolby Atmos for home theatre.

4) CHECK DOLBY ACCESS APP. Should now say Atmos is working.

5) Set back to auto detect from HDMI.

6) Tick 4K, HDR, 24hz and auto low latency mode.

7) Set res to 4K.

8) CHECK ACCESS APP AGAIN. Still says Atmos working. Can watch any of the sample vids. Despite this, Xbox audio settings grey out DTS and Atmos, still get receiver error message.

When we first cracked this, I was able to switch back and forth from headset to sound system and the Access app would say Atmos was configured for both.

However, since they updated the Access app and Xbox updated its dashboard / settings, I now have to repeat the above steps EVERY TIME I switch back from headset.

As long as I configure it for the sound system and use only the sound system, Access app continues to confirm Atmos is set up and working.

It's a real ball ache, has been super frustrating and I still get paranoid that I might not be getting the proper Atmos experience. Not what you should expect or have to put up with when you buy a 5 grand home theatre set up.

Nonetheless, I have done the best I can and am resolved to make up for all that lost time and frustration by enjoying the films and games--which is after all what I bought it all for!

I believe that the issue arise due to the weird intersection of Samsung's refusal to pay Dolby licence fees and Microsoft's implementation of Atmos on Xbox. It's one big compatibility/handshake cluster ****.

I truly hope Series X does it better. Either that, or I'll just go with a TV manufacturer that actually supports Dolby properly next time!

Hi mikewilliamsit,

The only solution I can think of is the simplest tbh and that is to utilise the optical port on the soundbar/Xbox.

Connect the Xbox One via HDMI, then use a TOSLink optical cable to connect to the soundbar.

Hopefully this will help by separate audio from the visual and allow you to get the results you are looking to achieve.

Hope this helps, let me know how you get on or of this was useful.

try to update the controller it is seperate from a system update and make sure you check your audio settings, maybe try this https://windowsreport.com/xbox-error-0x80bd0009-dolby-atmos/ or https://answers.microsoft.com/en-us/xbox/forum/all/xbox-1-error-code-0x80bd0009/2a90e68d-6901-45b6-9da4-d56f0b49d7de

Make sure your TV and AVR are compatible with Dolby Atmos: Both your TV and AVR need to support Dolby Atmos in order for the feature to work properly. Check the manufacturer's website to verify that your TV and AVR support Dolby Atmos.

- all of my devices support Dolby Atmos

Check the audio settings on your TV and AVR: Make sure that both your TV and AVR are set to the correct audio output mode for Dolby Atmos. For example, on your TV, you may need to set the audio output to "Bitstream" or "Dolby Digital Plus." On your AVR, you may need to set the audio input to "Dolby Digital Plus" or "Dolby Atmos."

- all settings are correct

Check for updates: Make sure that your TV, AVR, and Xbox are all up to date with the latest software. You may be able to check for updates in the settings menu of each device.

- all of the devices with the last updates;

Check the audio settings on your Xbox: Go to the settings menu on your Xbox and select "Display & sound," then choose "Audio output." Make sure that "Dolby Atmos" is selected as the audio format and that "Audio passthrough" is enabled.

- all needed options are enabled;

Try a different HDMI port: If you're using an HDMI splitter or switch, try connecting your Xbox directly to your TV or AVR to see if the issue persists. If the issue is resolved when using a different HDMI port, there may be an issue with the splitter or switch.

I have a direct connection.

All other applications work properly (blue ray disc movies, games, Dolby access app, etc., deliver to receiver Dolby Atmos). Netflix and Apple TV also worked properly before.