Check the info you entered. It doesn't match the info for this card.

Wian Geldenhuys · Oct 12, 2023

I recently removed my card as a Payment option because when I attempt to buy something, like the Xbox Game Pass, it said I had insufficient funds. (I assure you I had more than enough to pay for it multiple times) I thought the issue would be resolved if I just remove and add my exact same card, but every time I try to add it, it just says, Check the info you entered. It doesn't match the info for this card. I can guarantee you that the information I enter is correct, triple checked and everything to make sure that everything was entered correctly. I checked my account info and everything was correct, region, addresses, billing addresses, everything. My card is not at fault because it works fine for other apps and purchases like Steam or EA. How can this be resolved?

:)

Smwutches

Since Latvia is not supported by Live, your account region is most likely set for a different region. Since the credit card wouldn't match that region, that could be a possible reason.

rudipops1

Try to add the card through account.microsoft.com under payment & billing or vise versa if you're using the website, use the console. If you're still getting the error, please contact your financial institution to ask if your card has online purchases
restrictions. If so, remove them and re-add the card after doing a power cycle (restarting it from the settings under power & start up) with the console.

Crescen1

Yes Sir, I have been trying every possible method for the past 2 weeks, including the browser on PC, the browser on Phone, Xbox app on PC, and Windows Store.

And That is the issue I am facing, I cannot add my cards as payment methods, including the card I've used to make purchases before.

Danny Saint Lord

Make sure that your card is activated. That was the reason I got that the mesage.

duongthi

i also got the same error, someone tell me how to solve,

Check the info you entered. It doesn't match the info for this card.