Check the info you entered. It doesn't match the info for this card

Karl Sarmiento · Jun 28, 2023

Check the info you entered. It doesn't match the info for this card is what I receive when I attempted to save my new credit card when I contacted support I receive little to no help and no solutions which I don't appreciate. Im using a debit virtual card and this one:

So regarding your credit card issue it seems that you have exceeded the number of accounts that can be associated to a single payment instrument, therefore please use a different payment instrument or use an account that already has the same card attached.

You call that a solution? I don't. A practical solution will be appreciated. If the problem isn't solved then I will just throw my Xbox into the garbage because I don't keep useless things. After all, if I can't save my card info then I can't buy new games,which means the console will be useless to me. Like I said any useless thing I have will go to the garbage and that will include my Xbox. Which also means that I will stop supporting Microsoft and Xbox. I don't like talking this way but this situation has forced my hand.

:)

Smwutches

Since Latvia is not supported by Live, your account region is most likely set for a different region. Since the credit card wouldn't match that region, that could be a possible reason.

rudipops1

Try to add the card through account.microsoft.com under payment & billing or vise versa if you're using the website, use the console. If you're still getting the error, please contact your financial institution to ask if your card has online purchases
restrictions. If so, remove them and re-add the card after doing a power cycle (restarting it from the settings under power & start up) with the console.

Crescen1

Yes Sir, I have been trying every possible method for the past 2 weeks, including the browser on PC, the browser on Phone, Xbox app on PC, and Windows Store.

And That is the issue I am facing, I cannot add my cards as payment methods, including the card I've used to make purchases before.

Danny Saint Lord

Make sure that your card is activated. That was the reason I got that the mesage.

duongthi

i also got the same error, someone tell me how to solve,

Check the info you entered. It doesn't match the info for this card