Chatpad won't fit XBOXOne S controller

Is the chatpad only made to fit xbox 360 controllers? It won't fit in my XBOX One S controller!

:)

 

Chatpad won't fit into controller

We received a new Chatpad + headset for a gift, but the chatpad will not fit into the controller.

The XBox is XBox One S (white controller)

The Chatpad + Headset are labeled for XBox One / Windows 10 and are black.

Is it supposed to slide in easily? It certainly doesn't and without putting too much pressure does not seem to want to fit into the controller. We have already plugged the headset in directly to the controller and ran the firmware update. However, the
chatpad simply won't fit into the controller.

 

Chatpad won't fit controller

Hey there ismokecheese413,

Sorry to hear about the issue with the Chatpad and the controller. Is this an official Microsoft Chatpad or another brand? Could you possibly share a picture or two of the connection problem with us? We'd appreiciate it!

 

The Xbox360 Chatpad will not fit on any Xbox One controllers. In order to use a chatpad on the Xbox One controllers you will have to buy the Xbox One version of it

www.xbox.com/xbox-one/accessories/communications/chatpad

 

The model # is 1676. S/N is [Mod Removed]

I called and verified that this is the correct model for XBOX One so that should not be the issue.

 

Hey DaringDPMDean! Could you post some pictures of your chatpad so I can take a look? You can post the pictures to any file hosting site like

Onedrive, and post the link here. Thanks!

 

Hiya Mister Cizl! The link to three pictures of the chatpad is below.

1drv.ms/.../s!Am5Tc0w4GrrZguMj2uNi1cdNTADurw

Thanks!

 

Hi DaringDMPDeam can I also suggest that you also post a few pictures of the controller where you plug the chatpad into it.

Thanks

 

The port on the Xbox One S controller is the same as the regular Xbox One controller so it should just fit

 

Including several photos of the controller via the link below:

1drv.ms/.../s!Am5Tc0w4GrrZguMnOA_0SsPtn-jEdQ

Thanks!

 

The second controller that the chatpad would not fit is shown in several photos via the kink below:

1drv.ms/.../s!Am5Tc0w4GrrZguMt_5ACtrAinoXvmA

Thanks!

 

Hi there Daring,

I tried my chatpad on my Controllers (Elite, regular, and the same white one you showed) and it fits on all of them.

The photos are great to show the equipment, but it didn't really show the connection issue.

When you say doesn't fit, is it tough to push it on and get it to click in? Do the ports not line up?

I do know the first several times I tried to connect a chatpad to any of the controllers it was tough. I had to line up the connectors and push hard to get it connected. Almost felt like I was going to break it (or the controller buttons), but I made sure
the ports all lined up when I would connect it. I had the same issue with the chatpad for the 360.

Now that the chatpad has been on a controller for a while, it's much easier to move it from one controller to the next.

 

Hiya Mistress Sara!

So I've tried again with no joy. :-(

Seems like I was pressing so hard as to almost crack the controller chasis or damage buttons like you noted. Did you have to correct the port alignment and if so how?

The plastic guide-on pins on the chatpad on each side of the port prevent changing the angle of docking.

 

It shouldn't be that much pressure needed to get the chatpad connected.

I did a very quick video, see if this helps.
http://tinyurl.com/hvwt6vp

Keep in mind, my chatpad has been on a controller for a while so I don't struggle like I did when I first got it.

 

Thanks for the video Mistress Sara! I still can't get them together. Even tried wiping some WD40 on the chatpad port...

:-(