Chatpad Special characters

From
https://support.xbox.com/en-US/xbox-one/accessories/troubleshoot-the-xbox-one-chatpad

Wrong characters appear when keyboard is pressed


Solution 1: Check your language settings

Make sure that your console and chatpad language match and that you are in a supported country (see

Supported countries). Your chatpad serial number ends with the letter B, E, F, G, or S to indicate which language it supports—British-English, US-English, French, German, or Spanish.

To check your settings, follow these steps:

1. Press the Xbox button to open the guide.
2. Select System > Settings > System.
   
3. Select Language & location to confirm or update your location and language to match your chatpad.
   

Solution 2: Check to see if you are in Special Character key mode

You may be entering Special Character key mode if you are pressing one of the
^, ~, ¨, `,
or ‘ keys followed by a, e, i, o, u, or y. See
Special Character key mode to understand this functionality.

Solution 3: Check the chatpad mode

Check to make sure you are not in or entering one of the special modes described earlier on this page (such as Orange mode). If you see the Orange, Green, or Caps key lit, you are in the corresponding mode. Exit the mode by pressing that lit key.

Solution 4: Update your controller

1. Plug your chatpad into the controller.
2. Press the Xbox button to open the guide.
3. Select System > Settings > Kinect & devices >
   Devices & accessories > More options.
4. Choose the update option, then follow the prompts.

For more information, see
Update your Xbox One Controller.

Hello!

Sorry to hear that you are having issues with your chat pad. Here are a few steps to try

Solution 1: Check your language settings

Make sure that your console and chatpad language match and that you’re in a supported country. Your chatpad serial number ends with the letter B, E, F, G, or S to indicate which language it supports— US-English, UK-English, French, German, or Spanish.

To check your settings, follow these steps:

1. Press the Xbox button  to open the guide.
2. Select System > Settings > System.
3. Select Language & location to confirm or update your location and language to match your chatpad. Solution 2: Check to see if you are in Special Character key mode
   
   You may be entering Special Character key mode if you’re pressing one of the ^, ~, ¨, `, or ‘ keys followed by a, e, i, o, u, or y. See the Special
   Character key mode section above to understand this functionality.
   
   Solution 3: Check the chatpad mode
   
   Make sure that you’re not in or entering one of the special modes described earlier (such as Orange mode). If you see the Orange, Green, or Caps key lit, you’re in the corresponding mode. Exit the mode by pressing that lit key.
   

Yep, through a special program, actually got pretty lucky and snagged a Gold started kit with a 12month subscrip, chatpad, headset, and 400MSP card for $22 after tax

I found the solution. I had one special character in my name. I uninstalled windows and reinstalled. Then changed the name without special characters and everything worked. Took a while but was worth
it!

Try changing password, shorter than 10 characters with no special character and see if that works.