Chatpad is displaying the wrong characters

I may be wrong, but do you have a chatpad plugged into your controller?

For some reason, having a chatpad plugged in disables the Kinects mic and also stops you from hearing voice messages.

Unplug the chatpad, and voila!, problem solved.

My XBox has already been serviced and the chatpad issue occurs on other Xbox consoles as well.

I will contact Service but I think the real issue is that Bestbuy is selling chatpads from the wrong region. This needs to be investigated and fixed.

From
https://support.xbox.com/en-US/xbox-one/accessories/troubleshoot-the-xbox-one-chatpad

Wrong characters appear when keyboard is pressed


Solution 1: Check your language settings

Make sure that your console and chatpad language match and that you are in a supported country (see

Supported countries). Your chatpad serial number ends with the letter B, E, F, G, or S to indicate which language it supports—British-English, US-English, French, German, or Spanish.

To check your settings, follow these steps:

1. Press the Xbox button to open the guide.
2. Select System > Settings > System.
   
3. Select Language & location to confirm or update your location and language to match your chatpad.
   

Solution 2: Check to see if you are in Special Character key mode

You may be entering Special Character key mode if you are pressing one of the
^, ~, ¨, `,
or ‘ keys followed by a, e, i, o, u, or y. See
Special Character key mode to understand this functionality.

Solution 3: Check the chatpad mode

Check to make sure you are not in or entering one of the special modes described earlier on this page (such as Orange mode). If you see the Orange, Green, or Caps key lit, you are in the corresponding mode. Exit the mode by pressing that lit key.

Solution 4: Update your controller

1. Plug your chatpad into the controller.
2. Press the Xbox button to open the guide.
3. Select System > Settings > Kinect & devices >
   Devices & accessories > More options.
4. Choose the update option, then follow the prompts.

For more information, see
Update your Xbox One Controller.

smartglass is the new chatpad, although there is a chatpad on the way.

Hi,

There are various reasons why you are experiencing this issue. It is a possible issue with the server or the Xbox app needs an update.

To better assist you with your concern, kindly answer the following questions:

• Does it show the same thing if you are logged in to your account on
  Xbox.com?
• Does the issue occur on a different profile?

It does show this as well on Xbox.com

As far as I know, this doesn't happen on other profiles. I have seen my friend playing the same game on the PC and it correctly showed the game's title on his profile.

Some insight on where to find the update button in the Xbox app would be very helpful

Thank you for your response. Based on your answers, it is a possible error in your profile.

We recommend that you update or check your profile's online privacy and safety settings by following the steps on this

link.

You can disable and enable the settings to refresh them.

You can also manually update the Xbox app on your computer by uninstalling and reinstalling it.

Here's how:

1. Click Start, and then type Windows PowerShell on the search box.
2. Right-click, and then select Run as administrator.
3. Type the following command to uninstall Windows Store: Get-AppxPackage *xboxapp* | Remove-AppxPackage
4. Hit Enter.
5. Launch Windows Store and download Xbox App.

If you need further assistance, let us know.