Chatpad cause Audio Adjustment Settings to be Greyed out

Hi SamuelRock300! My name is Ricardo an independent advisor ready to help you with this situation!

This is completely normal as the chatpad(headset stereo adapter) has the volume control and the chat mixer control as well as the mute buttons

What kind of headset are you using? If it is an Astro A50 headset then you will need to use the Astro app to adjust your mic and eq settings as the Guide audio options are all greyed out when this headset is in use.

Yes that setting is on, and it is greyed out so I cannot adjust it.

Hello HazelTomkins, sorry to hear you're having trouble with the game audio.

What you'll want to do is go into your audio settings and make sure that they are set up properly for the headset. You can also tap the Guide button on the controller then scroll down to the bottom right of the side bar to access specific settings including the audio slider. The slider should adjust how much game to party sound you hear.

If the slider is greyed out then you may be using a headset that has its own mixer that you'll need to adjust to hear the game sound

I have the same problem, and this only happenned since the 14th of March. This appears to be a software issue; The microphone works when plugged into the chatpad; if I adjust the mic monitor settings I can hear myself, but the party cannnot hear me when using the chatpad. I've confirmed both the controller and chatpad are up to date wrt software updates, so I suspect that an xbox console update may be the cause. Please help. I'm using an xbox one x, elite controller gen 1 with the chatpad.