Chat with Microsoft isn't working.

ImMakingToast · Nov 30, 2015

I need to initiate a chat with Microsoft and after signing in, the page requests a first and a last name which I cannot enter. Both of the boxes are greyed out and there is no way to continue to start the chat without this information. My first and last
name are available under my account so I don't know what to do. I've tried other browsers.

:)

BrewsterYT · Nov 30, 2015

Account Ban with a corrupt filing system?????

If the system isn't working contact Microsoft directly through the chat system.

MysticalHoudini · Nov 30, 2015

party chat isn't working

My friend and I were trying do a broadcast on twitch but instead of just one person talking both my friend and I were trying to have be so that the both of us were able to talk on the stream

Kuk Yuri · Dec 15, 2015

I have exactly the same issue.

Tried to login with my kid's account and don't have that problem. No idea why only my name will not show.

It's just hilarious when you try to get help on one issue and doing so encoutner another one...

{Parity} · Dec 15, 2015

Maybe if you post your issue here someone will be able to assist. It is worth a try.

Deon Cui · Dec 22, 2015

I am having the same issue. Does anyone know an alternative to get hold of xbox support?

ThoughtArtifice · Dec 23, 2015

I'm having the same issue as well -- very frustrating. Would also appreciate any suggestions for how to fix or for an alternative way of contacting xbox support.

Mister Maka · Oct 31, 2018

Heya TalkedMicrobe31.

Sorry to hear you're having trouble accessing chat support. If you haven't already please give another browser a try. If you're still having trouble please create a new thread letting us know what happens when you try to access it. Please be sure not to
bump older threads, as this particular thread is from December 2015. Thank you!

BrewsterYT

If the system isn't working contact Microsoft directly through the chat system.

BUDA559

I've done several hard resets and this is a brand new mic. Doesn't work on my old one either.

ChirpySummer95

You probably need new headphones or restart system

KiD neru

Hi Toasty,

This may be a temporary issue due to server side (MS Xbox Live) issues.

It is however also worth checking your NAT status. Settings - Network - Network Settings. This will bring up a summary of your network connection. If you have Moderate or Strict NAT this can impact chat. Also get the friends who you are trying to join party
chat with to check as well.

If any of you have 'moderate' or 'strict' NAT this can impact comms. (ideally NAT will be 'open')

If Moderate or Strict NAT is apparent then a router reset may clear the issue. If it does not then there are a whole host of things that can be done to amend home network setup to avoid this - can help with this if needed. I would also urge some caution
before embarking on reconfig of network. I had a similar issue back in March last year and it followed downtime on Xbox Live - spent ages setting up various bits to reduce the likelihood of NAT issues - no joy even though they should of worked - in the end
it was server side and cleared - there were still some problems on the Xbox Live service even though it was back up.

As such it might just be a bit of patience is required and the problem will go away in a day or so. If it does persist then perhaps something server side has changed permanently on how NAT is detected and some home network reconfig may be required.

Cheers,

KiD.

JhonSnow777

Hello, try this posible solutions, i hope this will help you

You can't switch to party chat on Xbox One

https://support.xbox.com/en-US/xbox-one/console/troubleshoot-parties

Error 0x89231806 occurs when you try to start or join a party on Xbox One

https://support.xbox.com/en-US/xbox-one/errors/error-code-0x89231806

Chat with Microsoft isn't working.