Chat to a real agent

EM1212 · Jan 7, 2019

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I did exactly what you suggested.

I went to the url and clicked "billing and accounts"

There is no option to say "no thanks to the virtual agent"

I went to the virtual agent and typed it there. It kicked me back to the support screen.

I also typed in talk to a virtual agent on the support screen. It said ok then locked me out so I couldn't type or access a real person.

Microsoft sucks! AAnd I still have questions...

:)

XBF Jeremy Z

Hiya Em1212.

Thank you for letting us know that the issue has been fixed.
(Since you have marked a response as answered) We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

Happy Gaming

EM1212

Hey ,

Sorry to hear about the issue with contacting a live agent. Try this link here :

request a call

That link should take you straight to the "request callback" page where you can enter your number. Aside from that, is there anything we can help you with? if you'd like, you can let us know what you are having troubles with, and we can help you out.

The link doesn't work.

https://support.xbox.com/Error?errorCode=404&path=/en-US/request-call&cv=D6FbpieYUUGmit0n.0.0

ShaneHepburn

No worrise but u should appricite there support to

thanks

shane

EM1212

Hey ,

Sorry to hear about the issue with contacting a live agent. Try this link here :

request a call

That link should take you straight to the "request callback" page where you can enter your number. Aside from that, is there anything we can help you with? if you'd like, you can let us know what you are having troubles with, and we can help you out.

I tried the "request a call link just now and I got this page - error? Could you maybe give me a working link?

https://support.xbox.com/Error?errorCode=404&path=/en-US/request-call&cv=6Raalmj6skm9WewP.0.0

ChiefJoboo

Go here:
http://support.xbox.com/contact-us

1. Click Billing (even if it's not for billing)

2. Click No thanks to the virtual agent

3. Click Error messages & codes

4. Click Chat with Xbox Support or Request a callback.

Not all of the options end in "chat with xbox support", but this one does.

Chat to a real agent