Chat Support Not Working

There might be different issues that cause this yet if you need to get hold of xbox customer support here here is a list of their numbers:

* United States, Canada, or Puerto Rico: 1-800-469-9269 or 1-800-4MY-XBOX

* International direct dial to the United States: 425-635-7180

* Australia: 1800 555 741

* Austria: 0800 281 360

* Belgium: 0800 7 9790

* Brazil: 0800 891 9835

* Ceská republika: 800 142 365; 2390 00 459

* Chile: 1230-020-6001

* Colombia: 01-800-912-1830

* Denmark: 80 88 40 97

* Finland: 0800 1 19424

* France: 0800 91 52 74

* Germany: 0800 181 2968

* Greece: 00800 44 12 8732

* Hong Kong: 800-96-4215

* India:

o Toll Free: 000-800-440-1179

o Toll Free: 1800-11 11 00

o Toll Number: +91 80 40103000

o Toll Free: 1800-102 1100

* Ireland: 1 800 509 186

* Italy: 800 787614

* Japan: 0120-220-340

* Korea: 00368-440-0090

* Magyarország (Hungary): 06 80 018590

* Mexico: 001-866-745-8312

* New Zealand: 0508 555 592 (Customer and Retail Support)

* Norway: 800 141 74

* Poland: 00800 441 17 96

* Portugal: 800 844 059

* Russia: 81080020581044

* Saudi Arabia: 800 8 443 784

* Singapore: 800-448-1330

* Slovensko: 0800 004 557

* South Africa: 800991550

* Spain: 900 94 8952

* Sweden: 020 79 1133

* Switzerland: 0800 83 6667

* Taiwan: 00801-44-4231

* The Netherlands: 0800 023 3894

* United Arab Emirates: 800 0 441 1942

* United Kingdom: 0800 587 1102

I would like to report that I have the same exact issue too. I've already made sure my billing info is input correctly, cleared my browser history etc... still grayed out and can't initiate chat.

Hey Iron Kha Zix -

Double check your Microsoft Commerce account and make sure you have a fully updated billing address provided. Once you update that, you should be set.

Let us know how it goes!

That's weird bud. Have you tried rebooting your pc. Also make sure your pc is fully updated by running windows update.

Hi,

Not quite sure why support chat wasn't working for you but this wouldn't be something that support chat / phone support would be able to assist you with.

If you haven't received your code you will want to make one single post in this section
here.

If you redeemed your code and you haven't received your specializations then you need to make sure that your at least SR50 (level 50) and that you've tried to re-download the file from your download history.

You should be able to do so by going to the Xbox 360 Dashboard > Settings > Account > Download History > Specialization Priority Alpha > Download / Add to Queue.

Then head back into the game and see if you have them unlocked.