Chat Headset model 1564 is not recognized by controller model 1708, but is recognized by ...

- Chat Headset model 1564 is not recognized by newer controller model 1708, but is recognized by older controller model 1697 (and older). Party chat/xbox doesn't recognize it, mute button doesn't work, volume doesn't work, mic/ear piece doesn't work, etc.

- happens on 2 different 1708 controllers (1 brand new from box)

- headset is brand new from box

- controllers are all updated with latest firmware

- 1708 controllers recognize older chat headset (but mic is broken - also model 1564 mic) and recognize 3.5mm headsets (3rd party brands)

- system has been power cycled multiple times, controllers have been powered on/off multiple times

- new mic is not recognized in controller setups on newer 1708 controllers

- old mic and 3.5mm headphones are recognized on newer 1708 controller and older versions in controller setup options

- xbox gamer chat support suggested possible faulty controllers - hard to believe it's the exact same thing on 2 different controllers bought a year apart happening at the same time.

any suggestions/ideas?

:)

 

Newer controllers don't recognize the mic on either of my headsets

So I have two separate Xbox One S consoles, and 3 different controllers. One controller is an older black one (model 1697) and the other two are newer that came with their bundles (both model 1708).

My headsets work 100% correctly on the older model controller. Both of my headsets work great with it on both xboxes

My newer controllers work 90% correctly with both headsets on both xboxes, EVERYTHING functions other than the mic. I can even hear my voice feedback in the headset but no one else can hear me in chat, can't record voice messages, can't skype. My mics do
not work at all on the newer controllers.

All controllers are fully updated, headsets are earforce xo one, and turtle beach X41. I have tried every headset on every controller on each xbox. The problem is isolated to the 2 newer controllers.

What on earth can I do to fix this?

 

Xbox One Controller works on PC wired but not with Wireless Adapter

Could you check channels' assignment on all your controllers?

In my configuration issue follows the highest used channel number, not a controller.

For example:

- Standard Black Model 1537 (channel 2) works

- Titanfall limited edition Model 1537 (channel 3) works

- Halo 5 Master Chief limited edition Model 1697 (channel 4) works

- Standard Black Model 1697 (channel 5) doesn't work

Then try to reinstall XOWA and connect controllers in different order (ie connect Model 1697 as first) - this will show if it is particular controller model issue or adapter/driver issue.

Check channels' assignment again and verify which controllers work.

There are several topics related to multiple controllers configuration with XOWA.

Maybe we will find common issue and finally it will be fixed by MS.

 

Hello Blake,

Thank you for bringing this to our attention. This definitely sounds tricky, but I believe I understand the issue.

I know the controllers are up to date however, have you
checked for controller updates while having the headset plugged into the console? You are able to click on update even if the settings tell you that it is up to date. The console will then check for any new updates for the controller.

Aside from that, it's possible that a software corruption/issue is the cause of this issue. A software factory reset would solve that right away.
You would not have to redownload any games and apps. You will
have to re-download your profile though, so make sure to have your log in credentials handy! Follow this link for the instructions on resetting your console to factory defaults while keeping games and apps downloaded :
How to reset your console to factory defaults on Xbox One

Hope this helps and let us know the results.

 

Hi There,

All controllers have already been updated (and were up to date previously, therefore no change in firmware - v 3.1.1221.0), and headset was plugged in during all attempts.

System has been reset

Issue still present on both newer 1708 model controllers and they will not recognize the mic/headset.

Any other suggestions/ideas?

-Blake