Chat and support ticket support and how to complain to somone senior

Discus and support Chat and support ticket support and how to complain to somone senior in XBoX Games and Apps to solve the problem; I have a question if anyone knows the answer. i logged a support ticket/reference at the start of december. My xbox stopped syncing game saves. i... Discussion in 'XBoX Games and Apps' started by BoweryCarl, Jan 16, 2014.

  1. BoweryCarl
    BoweryCarl Guest

    Chat and support ticket support and how to complain to somone senior


    I have a question if anyone knows the answer.

    i logged a support ticket/reference at the start of december. My xbox stopped syncing game saves. i chased dialy over christmas for a resolution. i am still chasing today but today i find that my ticket was closed. no one got back to me.



    i asked multiple times for someone to contact me over this time and i even started in the new yr asking for compensation as having a console from 23rd november and two wks later you cant play your games i thought this was ridiculous.



    But anyways today i have found my ticket has been closed. im disgusted. Has anyone else had these issues contacting support or them actually egtting back to you? especially the advocacy team?

    i need to know how to raise this up as an issue as im disgusted in how this has been handled. over a month and without any contact and i had to do all leg work ringing up or chatting pretty much each day to now find out my ticket is closed. I have never
    known a support system so pants. I have asked to raise a complaint but i am guessing this has been closed too.

    i need to know how to riase this up to a senior lvl and get an apology of some kind. as waiting a month to find this out is wrong. as i found this out as i am chasing myself not that anyone has phoned me.

    not a happy chappy.

    :)
     
    BoweryCarl, Jan 16, 2014
    #1
  2. FarzanHafiz
    FarzanHafiz Guest
    Sweepstakes Ticket

    How doe the Xbox LIve Ambassadors Sweepstakes Tickets work? Can somone explain?
     
    FarzanHafiz, Jan 16, 2014
    #2
  3. AidanPodloski
    AidanPodloski Guest
    Fix To Game stopping and not installing!

    You need to contact xbox support on chat or call and tell them the problem they will get you a ticket to activision but you need to get a support ticket from them as xbox's activision number is out of date but copy down
    the ticket the person gives you.
     
    AidanPodloski, Jan 16, 2014
    #3
  4. Francia J. Win User

    support tickets

    Hi Sagehealer, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    It depends on what support ticket you have sent. May I ask what specific support ticket is this? Is this a game support ticket, device support ticket, etc.?
  5. rod harper Win User

    How to create a new support ticket

    Thank you once again for your time.
  6. Sodangidni Win User

    How to create a new support ticket

    You're welcome, Rod. I hope Forza support replies soon to your ticket.
    Just in case, please note that depending on the volume of tickets, they can take up to 72 hours.

    I wish you a good day.
  7. Sodangidni Win User

    How to create a new support ticket

    Hello, rod H. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

    I'm sorry to hear you're having trouble with Forza Horizon 5.

    IMPORTANT: Please refrain from sharing personal information, including email addresses, gamertags, phone numbers, etc.

    As community users like you (not staff), we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

    Not only that, but I want to inform you that for specific game issues, it is suggested to contact the dedicated game support.

    They will be able to provide further assistance, and you can create a new ticket with them below:

    https://support.forzamotorsport.net/hc/requests/new

    However, if you see a message that says there is a problem with your saved data or similar, you may want to try each potential solution provided by the game developer in the article below before contacting them:

    https://support.forzamotorsport.net...06553-I-ve-lost-all-my-progress-what-do-I-do-

    Furthermore, I think you may find the following thread. There, you can review when it’s necessary to reach Microsoft support or the dedicated game support:

    https://answers.microsoft.com/thread/b69c506c-bdff-41e2-a013-fbcb6f8ff23f

    Thanks for reading me and for your kindness.

    Regards,

    Arturo.
  8. rod harper Win User

    How to create a new support ticket

    Thank you so much. Microsoft and Steam not interested so waiting on Xbox Support but think I created a Ticket for help but they are not helpful and just sent me a list of Microsoft and Steam etc Supports which I already have. Typical Game Support once they have your money no help! Thanks for your time.
Thema:

Chat and support ticket support and how to complain to somone senior

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