Charging Postage to get a replacement XBox One?

I purchased my XBox One September 2014 at the local Microsoft store, and unfortunately received a faulty console that did not boot up. I spent hours re-setting my network, replacing HDMI cables and then went through all the troubleshooting with the Microsoft
support team, but ultimately was sent a new console. The new unit arrived, and it booted up! It took numerous hours to download 4 games (which took up almost half of the 500gb hard drive) and the system seemed laggy and took forever to boot up, but I was
happy once I was able to play my games. A few weeks ago, I discovered that the blu ray player did not work on the new unit (yes, I installed the app) and then just a few days ago the unit started making some crazy grinding noise after the power was turned
off and then it completely stopped working. Wow... two faulty XBox One consoles in less than 6 months?

I contacted support, and they happily agreed to send another console to exchange, which I am still waiting for to arrive. Today, I noticed that my credit card reflects a charge from Microsoft for shipping this new unit to me. I contacted Microsoft support
and was advised that the customer is charged for shipping with the advanced exchange program, (AEP) but is not charged if sending the unit for standard repair which takes two to three weeks. So, does that mean that Microsoft does not have to pay FedEx or
UPS for shipping if they keep a unit for a few weeks? I doubt that is the case! Microsoft is out of their mind to think it is acceptable to charge a customer to exchange their faulty console, especially since the customer service rep never mentioned one word
about a shipping fee! I was not charged the first time, so I am wondering why I am being charged this time. I forgot to mention that for my time and trouble with the first faulty unit...Microsoft sent me a free trial 7 day xbox live gold card, which I could
not even redeem or add time to my existing gold account. What a joke! I wish I could just return this epic fail of a unit and go back to my 360, which never gave me one bit of trouble. Will I ever buy another Microsoft console or product? Hmmmmm.

:)

 

Xbox One controller build quality

So I looked into getting a repair and I can get a replacement under warranty, which is great. Although I do have to send the controller to the Czech Republic!!! Postage costs are almost as much as a new controller! Thanks Microsoft.....

 

Power supply buzzing noise

Well, after three months I'm pretty sure that my once-quiet replacement PSU now sounds like the original noisy one I had at launch

I'm tempted to try and get another replacement, but why bother if they get noisy again so quickly?

I suppose that I could see what the postage cost would be and send back the original for a replacement, as at least having two means I can send one back and still use the console.