Charges

need help with charges on account

:)

 

charge and play not charging

Hi

I would first try removing the battery from the controller and putting it back in again just incase it may have moved and not connected properly. If you still have issues after this I would contact where you purchased the play and charge kit from and try
to get a replacement.

 

charge and play not charging

I got my xbox one s 2 weeks ago and bought the microsoft charge and

play kit same day. It was working fine until today. If i unplug the cord

from the back of my controller it tells me my batteries are low. I can

play as long as I leave it in. Ive left in in for hours and still the

minute I unplug it tells me batteries are low. Also the light is always

White which means its fully charged I believe, but xbox tells me its

"critical low" when I go to my devices from the dashboard... Any suggestions or fixes? Thanks...

 

Hey Kelly,

Thank you for reaching out! You can always visit our
Refund Request site in order to dispute charges and view your order history.

 

I cannot get into the history so I do not have the order numbers for any of these charges, so I cannot submit the request

 

You have to talk to Xbox Support

 

That's what I tried doing, I was told fill the form out, but I have no order numbers, can't get anyone to call me to get this resolved

 

Hi Kelly,

Refunds can only be requested on the online form here:
Refund Request. To get order numbers for the charges you are referencing, visit your

Order History while signed into your Microsoft Account.

I hope this helps, thank you.

 

You have to write in detail what your problem is.

 

When I go into my Microsoft acct and go into order history it doesn't show any order numbers. I need to speak with someone to help get this resolved.

 

You will need to contact support either by chat or you would request a call back at Contact Us | Xbox Support (say no thanks to the virtual assistant).

 

Hi Kelly,

These order number tend to show up on the email confirmation of the purchase that gets sent out after buying something in the Microsoft store. If you're not sure where the charges are coming from to be able to process a refund request or can't find the information
you can request a callback from a representative or chat with one online.

In regards to contacting Live Support please click the following link:

https://support.xbox.com/contact-us#0



It's going to ask if you want help from the virtual agent select
no thanks,pick the category(Games)and just pick a contact method
(request a call from support or Chat is faster).

 

I have gone to the link you sent, I hit No thanks to virtual agent, I picked the category games, and there is no where to pick a contact method

 

Hi Kelly,

I apologize about that the website was updated try it this way;

When you go to Contact Usto request a callback, follow these steps:

• Step 1 ----select Xbox One
  
• Step 2 ----select no thanks for the virtual agent,
  
  
• Step 3 ----Select topic "See my purchase History"
  
• Step 3-----Select the option 'Show contact options'
  
• Step 4 ----select request a call from support
  
• 
  

Let us know if this helps.