Charges Twice

Discus and support Charges Twice in XBoX Games and Apps to solve the problem; I bought gold yesterday and noticed I was charged twice I’ve been trying get if a hold of Xbox but all they take me to is that stupid virtual agent who... Discussion in 'XBoX Games and Apps' started by LoVeNoThOt97, Apr 7, 2018.

  1. LoVeNoThOt97
    LoVeNoThOt97 Guest

    Charges Twice


    I bought gold yesterday and noticed I was charged twice I’ve been trying get if a hold of Xbox but all they take me to is that stupid virtual agent who can’t help and I call the contact us number and it does nothing but bring me back here by sending a code
    to my phone but or email. I am really getting annoyed with this I want my other 9.99 back

    :)
     
    LoVeNoThOt97, Apr 7, 2018
    #1
  2. Darkhawk Ninja
    Darkhawk Ninja Guest
    Charges twice this month

    To get help with this issue, you will want to contact Official Xbox support's billing department. Go to
    support.xbox.com/contact-us

    They have access to your account (unlike us volunteers) and can help you get things straightened out!

    _________________________________________________

    Hit Upvote if this Helps!
     
    Darkhawk Ninja, Apr 7, 2018
    #2
  3. UnbuiltGolf12
    UnbuiltGolf12 Guest
    Charges twice this month

    Hello,

    I was charged twice this month: 12/16 and 12/26 for the monthly subscription. Anyone know why?
     
    UnbuiltGolf12, Apr 7, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Charges Twice

    Unfortunately the only way to contact billing is through phone or chat support. You will have to reach out there.
     
    Smwutches, Apr 7, 2018
    #4
  5. Mister Getafix
    Mister Getafix Guest
    Heya!

    Smwutches is correct in that you will need to contact phone or chat for all billing issues as we do not have the proper tools to assist over the Forums.

    When accessing the
    contact us page     be sure to click "No thanks" on the virtual agent and you will be taken the chat support and phone support section.

    We hope they are able to assist you in a timely manner!
     
    Mister Getafix, Nov 2, 2018
    #5
  6. MisterSwitch Win User

    Charged Twice!?

    onyx, once again, is right. 18004myxbox will sort this out for you.
  7. onyxishere Win User

    charged twice

    If you were charged for an item you did not receive then you'll need to contact support and speak with billing.

    support.xbox.com/contact-us

    Good luck.
  8. Daft Badger Win User

    Charged twice

  9. XBF Brad A Win User

    charged twice

    Hello Adam,

    We recommend requesting a call from support. They will be able to look up the card and find if any other accounts are tied to it.

    When you go to Contact Us to get it to request a callback follow these
    steps:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request a call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad

    Xbox Forum Team
  10. ADAMLESLIE1 Win User

    charged twice

    No its not. I was charged a fee for V bucks on monday and then the same charge on tuesday
Thema:

Charges Twice

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