Charges twice this month

Discus and support Charges twice this month in XBoX Sales and Promo to solve the problem; Hello, I was charged twice this month: 12/16 and 12/26 for the monthly subscription. Anyone know why? 2083951b-0f58-46ae-a20c-b0ec9bbe12c5 Discussion in 'XBoX Sales and Promo' started by UnbuiltGolf12, Dec 27, 2017.

  1. UnbuiltGolf12
    UnbuiltGolf12 Guest

    Charges twice this month


    Hello,

    I was charged twice this month: 12/16 and 12/26 for the monthly subscription. Anyone know why?

    :)
     
    UnbuiltGolf12, Dec 27, 2017
    #1
  2. Smwutches
    Smwutches Guest
    Charges Twice

    Unfortunately the only way to contact billing is through phone or chat support. You will have to reach out there.
     
    Smwutches, Dec 27, 2017
    #2
  3. Mister Getafix
    Mister Getafix Guest
    Charges Twice

    Heya!

    Smwutches is correct in that you will need to contact phone or chat for all billing issues as we do not have the proper tools to assist over the Forums.

    When accessing the
    contact us page     be sure to click "No thanks" on the virtual agent and you will be taken the chat support and phone support section.

    We hope they are able to assist you in a timely manner!
     
    Mister Getafix, Dec 27, 2017
    #3
  4. Darkhawk Ninja
    Darkhawk Ninja Guest

    Charges twice this month

    To get help with this issue, you will want to contact Official Xbox support's billing department. Go to
    support.xbox.com/contact-us

    They have access to your account (unlike us volunteers) and can help you get things straightened out!

    _________________________________________________

    Hit Upvote if this Helps!
     
    Darkhawk Ninja, Dec 27, 2017
    #4
  5. Darkhawk Ninja Win User

    Charges twice this month

    To get help with this issue, you will want to contact Official Xbox support's billing department. Go to
    support.xbox.com/contact-us

    They have access to your account (unlike us volunteers) and can help you get things straightened out!

    _________________________________________________

    Hit Upvote if this Helps!
  6. Mark_610 Win User

    Charged twice for Xbox game pass utilimate

    Yeah it’s not for two different months it’s one month charged twice. That’s it there’s no two months just the one month. October 23rd is when it expires.
  7. xTye Win User

    Charged Twice For A One Month Subscription?

    This is something you'll need to contact Xbox Support about as it is a billing issue. We cannot access anything related to your account.
  8. HandsoapShimada Win User

    Charged twice in the same month, Is this normal?

    You are not being charged twice. When you subscribe you don't pay on spot, your membership was paid for on 26th of August and it will renew at the end of the 30 day period September 25th.

    Everything seems normal to me so make sure you check the payments committed through your billing account.
    Yeah but they charged me on the 15th of August aswell. It says in my recent purchases. That's why I'm confused.
  9. The_Last_DJ Win User

    Charged twice a month for game pass...

    Hello MySquareWheel! I'm Kris and I'd be happy to help you with your question.

    Are both subscriptions showing in services on your account or just one?
Thema:

Charges twice this month

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